How to convert Contract SLA to Service Offering SLA

[karthicksubrama]

We are planning to OnBoard Service Portfolio Management in our environment - As of now we are maintaining ALL SLAs as contract SLAs. Need to get them converted to Service Offering SLAs. Please assist with the best method. Thank you.

[Tommy SN Sahlin · Accepted solution]

Hi karthicksubramanian,

you can change them directly in the SLA Definitions list (contract_sla.list):

• Add the Class column to the table. It will have the value "SLA Definition" for your contract SLAs.
• Change the value to "Service Offering SLA" for those SLA Definitions you want to convert. That's all there is to it!

Note a few things, though:

• You are able to convert from "SLA Definition" to "Service Offering SLA", but not the other way round
• Converting the SLA Definition Class will not affect ongoing Task SLA records - they will run to completion
• If you do want to eliminate the ongoing Task SLAs, you can do it by running "Repair SLA" after you convert the SLA Definitions
• "Contract" SLA Definitions and "Service Offering" SLA Definitions have different forms, although they look identical (contract_sla.form and service_offering_sla.form, respectively) so if you've made changes to one of those forms, you'll need to make the same changes to the other.

cheers, hope that helps  /Tommy

[karthicksubrama]

Thank you Tommy it worked.