Hi All,
I have a requirement to convert incident to service request using ui action through agent workspace, also it should copy few fields from incident to service request like - sd, des, business service.
I am using below code and ui action available oob but I am unable to get sd, des and business service fields details, can someone please guide what I am missing below code -
function onClick() {
g_form.setValue("state","8");
g_form.setValue("close_code","Converted to Service Request");
g_form.setValue("close_notes","Converted to Service Request");
var result = g_form.submit('sysverb_ws_save');
if (!result) {
//failed form submission
return;
}
result.then(function() {
var params ={};
params.sysparm_parent_table = "incident";
params.sysparm_parent_sys_id = g_form.getUniqueValue();
g_service_catalog.openCatalogItem('sc_cat_item', '-1', params);
});
}
