How to copy attachment from sctask to ritm

[Praveen94]

How to copy attachment from sctask to ritm

[Ankur Bawiskar · Accepted solution]

Hi Praveen,

I assume you want attachment to be copied over from SC Task to RITM when attachment is added

sample BR on sys_attachment; It would be copying all attachments to RITM from SC TASK

BR: after insert on sys_attachment

Condition: current.table_name == 'sc_task'

Script:

var taskRec = new GlideRecord('sc_task');

taskRec.addQuery('sys_id', current.table_sys_id);

taskRec.query();

if(taskRec.next()){

var ritmRec = new GlideRecord('sc_req_item');

ritmRec.addQuery('sys_id',taskRec.request_item);

ritmRec.query();

if(ritmRec.next()){

GlideSysAttachment.copy('sc_task', current.table_sys_id, 'sc_req_item', ritmRec.sys_id);

}

}

Regards
Ankur

[Praveen94]

Hi Ankur,

Need it for one catalog item only not for globally?

How we can do it.

Thanks in Advance

Ankur

[BryanS413339635]

You can just add in the condition of the BR something like this:

current.request_item.cat_item == 'sys ID of your item'

[Ankur Bawiskar]

Hi Praveen,

update as below

var ritmRec = new GlideRecord('sc_req_item');

ritmRec.addQuery('sys_id',taskRec.request_item);

ritmRec.addQuery('cat_item.name', 'YOUR CATALOG ITEM NAME HERE');

ritmRec.query();

if(ritmRec.next()){

GlideSysAttachment.copy('sc_task', current.table_sys_id, 'sc_req_item', ritmRec.sys_id);

}

Regards
Ankur