How to copy attachment from sctask to ritm

Praveen94 · ‎10-08-2020

Ankur Bawiskar · ‎10-08-2020

Hi Praveen,

I assume you want attachment to be copied over from SC Task to RITM when attachment is added

sample BR on sys_attachment; It would be copying all attachments to RITM from SC TASK

BR: after insert on sys_attachment

Condition: current.table_name == 'sc_task'

Script:

var taskRec = new GlideRecord('sc_task');

taskRec.addQuery('sys_id', current.table_sys_id);

taskRec.query();

if(taskRec.next()){

var ritmRec = new GlideRecord('sc_req_item');

ritmRec.addQuery('sys_id',taskRec.request_item);

ritmRec.query();

if(ritmRec.next()){

GlideSysAttachment.copy('sc_task', current.table_sys_id, 'sc_req_item', ritmRec.sys_id);

}

}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Pato_Herrera · ‎03-24-2025

hi Ankur,

what is the table in the BR configuration? and what is the filter condition? thanks!!

Ankur Bawiskar · ‎03-24-2025

@Pato_Herrera

can you post a new question for this and tag me there and share all the details as this is an old thread?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Clement_V · ‎08-19-2025

Hi!
This BR works well, but as you said, it would be copying all attachments from the SC Task to the RITM. So, if I add multiple ones, there are going to be duplicate attachments on the RITM.
Is there a way to copy only the newly added attachment, or do I have to create another BR to remove duplicate attachments?

Ankur Bawiskar · ‎08-19-2025

@Clement_V

Can you post a new question with all the details and tag me there as this is an old thread?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Clement_V · ‎08-20-2025

Hi @Ankur Bawiskar

The problem I'm having is that all attachments are copied from the SCTASK to the RITM. This means that every time I add something to the SCTASK, duplicates are created on the RITM.

If I add document 1 to the SCTASK, I get document 1 on the RITM. Now, if I add document 2 to the same SCTASK, I get document 1 twice and document 2 on the RITM.

I have a rule that prevents duplicates, but it's based on the 'table_sys_id'/'table_name'/'file_name'/'content_type'/'size_bytes' fields, which isn't perfect.

I'd like to copy only the newly added attachment to avoid any duplicates from the start. Do you know of a way to do this?