How to copy attachment from sctask to ritm

Praveen94 · ‎10-08-2020

Ankur Bawiskar · ‎10-08-2020

Hi Praveen,

I assume you want attachment to be copied over from SC Task to RITM when attachment is added

sample BR on sys_attachment; It would be copying all attachments to RITM from SC TASK

BR: after insert on sys_attachment

Condition: current.table_name == 'sc_task'

Script:

var taskRec = new GlideRecord('sc_task');

taskRec.addQuery('sys_id', current.table_sys_id);

taskRec.query();

if(taskRec.next()){

var ritmRec = new GlideRecord('sc_req_item');

ritmRec.addQuery('sys_id',taskRec.request_item);

ritmRec.query();

if(ritmRec.next()){

GlideSysAttachment.copy('sc_task', current.table_sys_id, 'sc_req_item', ritmRec.sys_id);

}

}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Kat · ‎08-31-2021

Hi @Ankur Bawiskar ,

I have used similar code to copy attachments from SC Task to RITM table but the problem is the attachments in the sc task are from "Attachment" variable.

So, instead of

GlideSysAttachment.copy('sc_task', current.table_sys_id, 'sc_req_item', ritmRec.sys_id);

I have used

GlideSysAttachment.copy('ZZ_YYsc_task', current.table_sys_id, 'sc_req_item', ritmRec.sys_id);

Now, attachment is getting copied from sc task to activity stream of RITM but not to the paperclip icon on the header. I want that to be attached to paperclip on the RITM table. Do you have any suggestions on this?

Also, I don't see the attachment variable on the sc task once the task is closed complete, it would be good to have it on the task even it's closed.

FYI - we are currently on Paris version and the catalog item is in a scoped application.

Thanks,

Kat

Pato_Herrera · ‎03-24-2025

hi Ankur,

what is the table in the BR configuration? and what is the filter condition? thanks!!

Ankur Bawiskar · ‎03-24-2025

@Pato_Herrera

can you post a new question for this and tag me there and share all the details as this is an old thread?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Clement_V · ‎08-19-2025

Hi!
This BR works well, but as you said, it would be copying all attachments from the SC Task to the RITM. So, if I add multiple ones, there are going to be duplicate attachments on the RITM.
Is there a way to copy only the newly added attachment, or do I have to create another BR to remove duplicate attachments?

Ankur Bawiskar · ‎08-19-2025

@Clement_V

Can you post a new question with all the details and tag me there as this is an old thread?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader