How to copy attachment from sctask to ritm

Praveen94 · ‎10-08-2020

Ankur Bawiskar · ‎10-08-2020

Hi Praveen,

I assume you want attachment to be copied over from SC Task to RITM when attachment is added

sample BR on sys_attachment; It would be copying all attachments to RITM from SC TASK

BR: after insert on sys_attachment

Condition: current.table_name == 'sc_task'

Script:

var taskRec = new GlideRecord('sc_task');

taskRec.addQuery('sys_id', current.table_sys_id);

taskRec.query();

if(taskRec.next()){

var ritmRec = new GlideRecord('sc_req_item');

ritmRec.addQuery('sys_id',taskRec.request_item);

ritmRec.query();

if(ritmRec.next()){

GlideSysAttachment.copy('sc_task', current.table_sys_id, 'sc_req_item', ritmRec.sys_id);

}

}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎08-20-2025

@Clement_V

Can you post a new question with all the details and tag me there as this is an old thread?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Clement_V · ‎08-20-2025

Sorry, I didn't quite understand the request.
I'll do that.

Thanvik1 · 7 hours ago

Hi Ankur,

It is attaching all the previous attachments which is there in the Task to RITM on every attachments.

so we need copy only the one attached recently..

Magali Modugno · ‎03-02-2021

Hey @Ankur Bawiskar ,
I'm using your code and it works fine but the attachment can only be seen from Notes or Activity Log and not from "Manage Attachments". If I manually upload an attachment directly in the destination record form, it appears normally.
Do you know how to solve this issue?

Thanks!

Ankur Bawiskar · ‎03-02-2021

Need to check

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader