How to copy email received activity in RITM to SCTASK?

[Gian1]

Created a flow designer that copies any email received activity that goes into RITM to SCTASK. But it is not working. The flow is not triggering at all. The flow works if/when we test it in the Flow Designer.

The scenario is when an external user replies to an RITM case we want the email received activity that goes into RITM to be copied into SCTASK.

Below is the flow design. Any idea why it's not triggering?

[Allen Andreas]

Hello,

Please check your inbound emails to make sure it meets the criteria that you've specified in the trigger for this flow.

[Allen Andreas]

Hi,

I believe you may be focused on replying to others, but I'll reply here to assist a bit more.

Please check your flow trigger table for a record per this support thread, if not, please re-create the flow from scratch in a new record: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1116968 

Secondly, check this system property as well to ensure it's true, if it doesn't exist that's fine, but if it does exist, it should be set to true NOT false: glide.email.inbound.email_flow_trigger_enabled

If another inbound email trigger is executing and has the "stop processing" checked...no other inbound email triggers will run. Check to see how many other inbound email triggers you have and if they are running before this one and stopping the process from continuing.

[newhand]

@Gian1 

Trigger can't be tested by the "test" button.

Remove the subject condition and reply a test mail to have a test.

If it works , change the condition to  subject starts with  "RITM" may works (i guess the subject doesn't contain "Re:" ,).

[Gian1]

Hi there,

Thanks for the reply. We've tried with no conditions at all, and the flow is still not triggering