How to copy email received activity in RITM to SCTASK?

[Gian1]

Created a flow designer that copies any email received activity that goes into RITM to SCTASK. But it is not working. The flow is not triggering at all. The flow works if/when we test it in the Flow Designer.

The scenario is when an external user replies to an RITM case we want the email received activity that goes into RITM to be copied into SCTASK.

Below is the flow design. Any idea why it's not triggering?

[newhand]

@Gian1 

I found a post  may slove your problem.

Most Probable Cause

"com.glide.email_filter" plugin is not activated in your instance.

https://www.servicenow.com/community/developer-forum/flow-designer-inbound-email-trigger/m-p/1388550

[Gian1]

That plug in according to our instance is already installed.

Just a background on how our process works.

The technician sends an email to a an external user via RITM using the watchlist option. 

External user receives the email and the external user replies back to that email.

RITM receives the email receive activity but we want that activity to copy into SCTASK.

Is there another way to copy the email received activity to SCTASK without using flow designer?

[newhand]

@Gian1 

Have a try with "Inbound Email Actions" ?

[Gian1]

What about a business rule? 

If so, any example of one?

[newhand]

@Gian1 

YES, i think BR can also achive this.

trigger:  sys_email table,  after insert.