How to create a change record from UI action on incident form.

[Sourab]

How to create a change record from a UI action on incident form and pass some details to the change record such as,  short description from the incident form or any other field.

Thanks

[Voona Rohila]

Yes you can re-use existing UI Actions which already have this functionality defined.

If you want the same UI Actions to be visible as form button instead of context menu then modify accordingly.

 https://docs.servicenow.com/bundle/quebec-platform-administration/page/administer/list-administrati...

[Sourab]

And How can I pass data from incident to that change record

[VigneshMC]

Here is the sample script, here current refers to the current record , if you write this in a incident table, then current will hold incident record

var change = new GlideRecord("change_request");


change.short_description = current.short_description;


change.description = current.description;


change.cmdb_ci = current.cmdb_ci;


change.priority = current.priority;


var sysID = change.insert();

[Voona Rohila · Accepted solution]

Here is the sample code which maps incident details to change and creates a change record.

var change = new GlideRecord("change_request");
change.initialize();
change.short_description = current.short_description; // incident Short description mapped to change short description.
change.description = current.description;
change.cmdb_ci = current.cmdb_ci;
change.priority = current.priority;
var changesysID = change.insert();
action.setRedirectURL(change);

[Himanshu Mathur]

What if i wanted to open a normal change record?