How to create a notification for incidents created with priority 1?

[astanley]

Hello all,

How can I create an email notification for incidents with priority 1? They already have a notification set up for when incidents are changed to priority 1, however, they would also like to have it so that incidents that are created with priority one also send out a notification. Also, how can I test for this? As in, what is an example of a priority 1 incident that I can submit to see if it triggers the notification?

[Dan H · Accepted solution]

Hi,

System Notification -> Notifications and copy the following:

To test, you can create a new incident.

Set the Urgency field to 1

Set the Impact field to 1,

This will in turn, cause the priority to be 1.

Submit.

Afterwards, you can navigate to 'Outbox' and see that the incident triggered a notification.

Please mark my answer as Correct/Helpful based on impact

Regards,

Dan H

[Community Alums]

Hi @astanley ,

You can Either Create a Notification and set a trigger directly from there.

You can create the following notification on your required table and select your required user on the Who will receive tab

Or you can do it another way :

1. Make an Event 

2. Trigger that event using a Business rule for the requirement . (Send Current object and the email of the user)

3. Use the event Trigger to trigger the notification email.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep