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Resolved! Can we override "--None--" value for a dependent choice list?

Hi All,I have been attempting to override the "--None--" value of a dependent choice list to "--", but unable to do so. I have tried to implement the same by using Choice List table(through NULL_OVERRIDE) and onChange Client Script (through addOption...

kushalhora by Kilo Contributor
  • 3027 Views
  • 4 replies
  • 1 helpfuls

How to create Dynamic Subject of email client Template?

I want to set the subject of my email client template:- I created an email script and used:- email.setSubject(''); and called the email script with tag ${mail_script:'name od email script'} in the body of the template. But the value of the subject is...

Community Alums by Community Alums  
  • 5684 Views
  • 19 replies
  • 1 helpfuls

Dynamic Recipients in Email Notifications

Hi Guys,    Need a quick help.    How to add users in email notifications recipient list from Watchlist? Can we add them in the CC list? 

SMS1 by Tera Contributor
  • 1280 Views
  • 1 replies
  • 1 helpfuls

How to grant access to extended task table?

I created a custom table that extends to a task table.  I have a workflow attached that creates tasks.  I'm trying to figure out how to grant access to the tasks that are created for the custom table.  I did a debug security session and I am thinking...

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jaubert by Tera Guru
  • 2569 Views
  • 9 replies
  • 1 helpfuls

Resolved! Icons for Service catalogue items

Dear Community  We are looking for a place where we can buy icons and images for the catalogue items we create(mostly SAP, Workspace, network, Microsoft, Information technology items etc).    We are are ready to subscribe, we nomial cost. 

CR by Kilo Contributor
  • 1303 Views
  • 1 replies
  • 1 helpfuls

Impersonate User in Service Portal

Hi, I have created a new custom service portal, Can anyone help me to insert the option of  'Impersonate user' and 'End Impersonate' in user menu of service portal. Note: There is already OOB 'Impersonate user' but unable to insert in User menu.  Th...

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Jay75 by Tera Contributor
  • 1413 Views
  • 1 replies
  • 0 helpfuls

Resolved! Read ACLs should not have GlideRecord/GlideAggregate in script

Hello All, Hope all are doing good !! ACLs (Security rules) should not have GlideRecord/GlideAggregate in script We have a custom ACL written as shown below using GlideRecord. How can i replace this code so that it does not use  GlideRecord query. or...

krishna111 by Tera Contributor
  • 2356 Views
  • 7 replies
  • 2 helpfuls

How can I push duplicate values in to an array

HI,I'm working on GlideExcelParser API, How to Find the Duplicates in the Excel for specific columns like Asset tag and Serial Number ???My Requirement is to Store all the Assets tag and Row Number  into an  Array and  to push only the Duplicates int...

Manasa23 by Tera Contributor
  • 1090 Views
  • 2 replies
  • 1 helpfuls

UI action button to populate the assignment group.

Hello, We have a button on RITM table and once we click on it then ABC assignment group will populate automatically in the RITM assignment group. Please provide a code to achieve this functionality. Thanks!!

Surendra6 by Tera Contributor
  • 1220 Views
  • 4 replies
  • 0 helpfuls

Resolved! ITIL Restricted role

Hi, We need to allow some external consultants to access our instance, so I need an scenario in which the user will: use the itil licensebe able to view and work on all incidents that are assigned to him, and/or he is in the assigned to group and/or ...

jacekj by Mega Guru
  • 1952 Views
  • 5 replies
  • 2 helpfuls

Resolved! In which table is flow saved

Flow Name: in which table is the subflow name saved? For example, the user exists sys_ User Li

ghc by Tera Contributor
  • 2040 Views
  • 2 replies
  • 0 helpfuls

Resolved! Mid Server TLS 1.0

I was reading that forUtah release planned for March 2023, ServiceNow MID Server offering will no longer support TLS 1.1 or below. How can I know if my MID servers use TLS 1.1?  

Henry Rojas1 by Tera Contributor
  • 1500 Views
  • 2 replies
  • 1 helpfuls

Resolved! Change the background color of an variable

Hi, I would like to change the colors of an entire variable e.g. Multiple Choice, e.g. background color for gray and font color for red. I have been looking at the forum where the posts are primarily about changing the color of the label. Can you th...

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