Hi, We need to allow some external consultants to access our instance, so I need an scenario in which the user will: use the itil licensebe able to view and work on all incidents that are assigned to him, and/or he is in the assigned to group and/or ...
Flow Name: in which table is the subflow name saved? For example, the user exists sys_ User Li
what would be some of the non functional requirements for applications that are using Service now ?
I was reading that forUtah release planned for March 2023, ServiceNow MID Server offering will no longer support TLS 1.1 or below. How can I know if my MID servers use TLS 1.1?
Hi, I would like to change the colors of an entire variable e.g. Multiple Choice, e.g. background color for gray and font color for red. I have been looking at the forum where the posts are primarily about changing the color of the label. Can you th...
Create client script to empty assigned to field whenever assignment group field is changed
Hi, I have a requirement say for example when Catalog Task - State moved to "Pending" then RITM - Stage should be "Pending". Based on RITM "Pending" Stage I wanted to pause the Resolution SLA for this Catalog item. I tried a Business Rule to change t...
I have added two fields on task form from Form designer , now i want to delete them completely , HOW?
Hello, We are looking at creating a widget on our service portal that will include all incidents where the user is on the watchlist of the incident or part of a group in the group list field. This is working for the end users that are included in t...
Hii All, In Incident record, there is a related list of Affected CIs. Create a field in Incident form named ‘Affected Cis’ of LIST type which should refer to cmdb_ci table and it should have only those CIs as option to select which are listed in Affe...
Hi all,I'm struggling to understand floating schedules from time-zone context when used in Business Rule and I was hoping your comments will help. This is my scenario.I have fulfillers in different time-zones. I have 8-5 schedule I want to use. I wa...
Hi, I cant fint any easy documentation on how to edit user's name on additional comment, when its sent with a notification. Is it possible to hide or remove user's name? I can see that we are using an Email-template on the notification. Hopefully s...
Hi, I have added under the related fields, in the Change form the Catalog Tasks section, and in the SCTASK form the Change Requests section, then carried out the following:1. Created a new Request — navigated to the SCTASK - 2. Clicked on the Change...
Hello,This is probably really simple but wouldn't know how to script it.To give you some background we have knowledge base articles which mention specific assignment groups but every now and again these assignment groups are renamed and as you can im...
I'm looking for some information or help on ' How to use ATF(automated test frame work ) for Bulk or load testing? Trying to replicate the JMETER feature in my project using ATF. Thank you.
