How to create a planned task from an email

[juliochacon23]

I seek assistance in creating a planned task from an email to be sent to our ServiceNow instance. I am uncertain about the process of using an inbound action for this purpose. The relevant table is named "planned_task". Any guidance would be greatly appreciated.

Thank you!

Thank You

Julio Chacon

[Runjay Patel]

Hi @juliochacon23 ,

it’s very easy.

you need to configure inbound action.

for ticket creation you have to choose type as New where for update choose Reply.

add conditions like subject contains “keywords which come as email subject “

Do the field mapping and create record on your target table.

just fallow below link , it has step by step guide for inbound action implementation.

https://developer.servicenow.com/dev.do#!/learn/learning-plans/xanadu/new_to_servicenow/app_store_le...

Please accept the solution if it help.