How to create a request on behalf of another user - Service Catalog

[Faiz Firaz]

Hi,

I am using the Service Catalog API (namespace : "sn_sc") to create a service request (REQ#) with a request item (RITM#) attached to it using REST API explorer. Below is the request body used ( only mandatory variables for this item is used) ;

{ "sysparm_quantity" : 1,

"variables" : {
"requestor" : "test user",
"project_details" : "test project",
"week_to_unfreeze_time" : "08-03-2021",
"reason_for_unfreeze" : "reason comes here"
}
}

From the above, the request gets created for the user who is sending the request. However, I want to raise this request on behalf of another user. How can this be done?

What I tried :

• Passing the "requested_for" variable both inside and outside of the "variables" field in the request. 
• Tried passing the user name and also, the user id in requested_for field.

How can this be done please.

Thanks,

Faiz.

[Faiz Firaz]

Hi,

So does this mean that we can populate Description and short description fields as well using the field name "sysparm_description" and "sysparm_short_description".

[Ankur Bawiskar]

Hi,

I haven't tested that. So not sure on that part.

Regards
Ankur