How to create a request on behalf of another user - Service Catalog

[Faiz Firaz]

Hi,

I am using the Service Catalog API (namespace : "sn_sc") to create a service request (REQ#) with a request item (RITM#) attached to it using REST API explorer. Below is the request body used ( only mandatory variables for this item is used) ;

{ "sysparm_quantity" : 1,

"variables" : {
"requestor" : "test user",
"project_details" : "test project",
"week_to_unfreeze_time" : "08-03-2021",
"reason_for_unfreeze" : "reason comes here"
}
}

From the above, the request gets created for the user who is sending the request. However, I want to raise this request on behalf of another user. How can this be done?

What I tried :

• Passing the "requested_for" variable both inside and outside of the "variables" field in the request. 
• Tried passing the user name and also, the user id in requested_for field.

How can this be done please.

Thanks,

Faiz.

[Anil Lande]

Hi Faiz,

Have you tried passing users sys_id. Also you need to pass sys_id to main JSON object not into the variables ? Please try below syntax:

{
"variables" : {
"requestor" : "test user",
"project_details" : "test project",
"week_to_unfreeze_time" : "08-03-2021",
"reason_for_unfreeze" : "reason comes here"
},
"sysparm_quantity" : 1,
"requested_for" : "sys_id of user"
};

Please mark correct and helpful answer if this help to resolve your issue.

Thanks,

Anil Lande

[Ankur Bawiskar]

Hi,

this works fine

give the sysId of the user in bold

{ "sysparm_quantity" : 1,

"sysparm_requested_for" : "4ae3ab0753101200ed11da86a11c0881"

"variables" : {
"requestor" : "test user",
"project_details" : "test project",
"week_to_unfreeze_time" : "08-03-2021",
"reason_for_unfreeze" : "reason comes here"
}
}

Regards
Ankur

[Faiz Firaz]

Hi Anil,

Thanks for the reply.

I tried the above. But the Requested By field doesn't have the user's name and is empty.

Thanks,

Faiz.

[Ankur Bawiskar]

@Faiz Firaz 

Out of the box Requested By field is not on sc_request table

Is that a custom field?

you can set requested_for on REQ as it is OOB field as per my steps above

Regards
Ankur