How to create a request on behalf of another user - Service Catalog

[Faiz Firaz]

Hi,

I am using the Service Catalog API (namespace : "sn_sc") to create a service request (REQ#) with a request item (RITM#) attached to it using REST API explorer. Below is the request body used ( only mandatory variables for this item is used) ;

{ "sysparm_quantity" : 1,

"variables" : {
"requestor" : "test user",
"project_details" : "test project",
"week_to_unfreeze_time" : "08-03-2021",
"reason_for_unfreeze" : "reason comes here"
}
}

From the above, the request gets created for the user who is sending the request. However, I want to raise this request on behalf of another user. How can this be done?

What I tried :

• Passing the "requested_for" variable both inside and outside of the "variables" field in the request. 
• Tried passing the user name and also, the user id in requested_for field.

How can this be done please.

Thanks,

Faiz.

[Anil Lande]

Hi Faiz,

Sorry, there was a typo in script.

The first line you have use as a normal script before you JSON and use remaining script as JSON Object.

I have corrected the last line in JSON. Please try to use below code.

var user = GlideUser.getUserByID('sys_id of user');   ///replace sys_id here

{
"variables" : {
"requestor" : "test user",
"project_details" : "test project",
"week_to_unfreeze_time" : "08-03-2021",
"reason_for_unfreeze" : "reason comes here"
},
"sysparm_quantity" : 1,
"requested_for" : user.sys_id.toString(),
"requested_for_display_name" : user.getDisplayValue() 
};

Thanks,

Anil

[Appli]

Hi, may be you can consider adding a new reference variable (pointing to User table) to your catalog item with "requested_for" name, and specify this variable in API call as per described before

variables" : {
"requestor" : "test user",
"project_details" : "test project",
"week_to_unfreeze_time" : "08-03-2021",
"reason_for_unfreeze" : "reason comes here"
"requested_for" : "<sys_id>"
}

Hope it helps

[Faiz Firaz]

Hi,

Thanks for the support everyone. Checking the XML made me understand what's wrong. Passing the sys_id of the user in the requestor field resolved the issue.

{ "sysparm_quantity" : 1,

"variables" : {
"requestor" : "4ae3ab0753101200ed11da86a11c0881",
"project_details" : "test project",
"week_to_unfreeze_time" : "08-03-2021",
"reason_for_unfreeze" : "reason comes here"
}
}

Thanks for helping,

Faiz.

[Ankur Bawiskar · Accepted solution]

@Faiz Firaz 

Please remember this point

1) for reference variable you should always send the sys_id

2) for choice variable always send the choice value

3) for checkbox send true/false

To set the OOB requested_for field on REQ with your user add sysparm_requested_for

{ "sysparm_quantity" : 1,

"sysparm_requested_for" : "4ae3ab0753101200ed11da86a11c0881"

"variables" : {
"requestor" : "UserSysIdHere",
"project_details" : "test project",
"week_to_unfreeze_time" : "08-03-2021",
"reason_for_unfreeze" : "reason comes here"
}
}

Regards
Ankur

[Ankur Bawiskar]

@Faiz Firaz 

Thank you for marking my response as helpful.

If my response helped you please mark it correct to close the question so that it benefits future readers as well.

Regards
Ankur