How to create a URL link type module(List category) in agent workspace

[RC19]

In Agent Workspace, We have a requirement to add a documentation link in List category/filter lists (module) so when that is clicked, it will open that link in next page. But when creating filter list, it was asking for table name , conditions etc but I want to add a url . Is this possible ? please help

[Amit Gujarathi]

HI @RC19 ,
I trust you ared oing great.

To achieve your requirement, you can follow these steps:

1. Create a new UI Page in ServiceNow. UI Pages are used to define custom user interfaces and can be embedded within ServiceNow modules.
2. In the UI Page, you can define HTML content and add a hyperlink to your documentation link.
3. Save the UI Page and remember the sys_id of the page.

Next, we need to modify the List category/filter lists module to include the documentation link.

1. Go to the "List Layouts" module in ServiceNow.
2. Edit the desired list layout or create a new one.
3. In the list layout, locate the "List Controls" section.
4. Add a new List Control by clicking on the "Add Control" button.
5. In the configuration for the new control, set the "Type" as "URL".
6. In the "URL" field, provide the URL of the UI Page you created earlier, including the sys_id as a parameter. For example: https://your-instance.service-now.com/$$ui_page_name.do?sys_id=your_ui_page_sys_id.
7. Save the list layout.

Now, when users access the List category/filter lists module and click on the link you added, it will open the documentation link in a new page.

[k shiva1]

Hi Amit,


Thanks for details explanation, If possible could you make one video how to achieve this practically in PDI.


Thanks & Regards,
Shiva.