How to create Copy Change button in Agent Workspace

[Rekha Tiwari]

Hi All,

I need to have Copy Change button on Agent Workspace same as we have on native view. We have OOB "Copy Change" UI action.

I have checked "Workspace form button" checkbox. I can see Copy Change button on Agent Workspace but not performing any action. Please help me with this.

Thanks,

[Ankur Bawiskar · Accepted solution]

@Rekha Tiwari 

it got created from script only

then just show some alert to user with the CHG number

Client Script:

function onClick(g_form) {
//alert('1');

// GlideAjax here send the current CHG sys_id so that you can copy the fields to new CHG
var srcSysId = g_form.getUniqueValue();
var ga = new GlideAjax('CustomChangeUtils');
ga.addParam('sysparm_name', 'getChangeDetails');
ga.addParam('sysparm_src_sysid', srcSysId);
ga.getXMLAnswer(function(answer) {

alert(answer);

});
}

Script Include:

var ChgSysID = this.getParameter("sysparm_src_sysid");

var gr = new GlideRecord("change_request");
gr.addQuery('sys_id', ChgSysID);
gr.query();
if(gr.next()){

var gr1 = new GlideRecord('change_request');
gr1.initialize();
gr1.category = gr.category;
gr1.business_service = gr.business_service;
gr1.cmdb_ci = gr.cmdb_ci;
gr1.insert();
return 'CHG created ' + gr1.number;
}

Regards
Ankur

[Nandini13]

Hi Ankur,

Using above code I am able to generate the alert with the new change number 

But instead of generating alert. My client requirement is to redirect the form to the newly created change.

Can you please help me here.