We want to use response templates & quick messages for our Service Desks. One of our requirements is that we can get the values of catalog item variables, e.g. "select_from_stock" into the response template. Reason for this is that we use these varia...
i have created custom role in scoped application and given acces to all the feilds to read, write, and create but two fields remains in read only mode....why? there are no feild level acls whih restricting them and there are no ui polices writen and ...
For example, I have added a new field (abc) in change requests form, this abc field is already available in all change tasks form so I have to get the abc field value from all the change tasks and display the maximum value in the abc field of change ...
I am trying to make a validation with 5 conditions. I tried using "If" block from the workflow tools. it gives only two conditions to validate either yes or no. My requirement is, i need to validate 5 conditions. My sample code answer = check();fu...
Is it possible to completely reset the Problem module to the out of the box functionality? Accept the risk of lost data and information if fields are different.
In a catalog item I had a field which refers to the "Variable" table.. and in that I used the below reference qualifier...and it is working fine...but here issue is... with that reference qualifier for example....if I am getting output like below... ...
Hello, I have an order guide/catalog item that uses a variable set and the variables are cascaded. If someone changes a variable on an associated task I want to capture the change in the activity stream work note. How can I accomplish this? Thanks,...
Hi, My doubt is that once we receive a flood(>100) of incidents in 5 min time then from those incidents can we separate or group incidents based on CI ? and once we sort or group them by CI if there are more than 10 incidents in any groups then for t...
Hi, My use case is that when there are 200 tickets with the same Location I need to create one Major Incident and attach all these 200 tickets as Child Incidents to this newly created Major Incident. I have tried the below code but the problem I am f...
We have a requirement to allow certain users to configure a choice list on the incident form BUT we do not want to allow those users to create new choices. Basically we just want them to be able to right click on the field and activate/deactivate the...
Hello, I have an issue with a few variables on a record producer that I'm currently working on. Both variables are reference type fields pointing to question_choice table. The issue is, that I can see all the options in the service portal, but when t...
How to create a report to show the Number of Affected CI per Incident?
New to ACL. We would like to restrict few columns/fields in a table to allow write permission to only specific group, how do I do that?
For the first time in the over 2 years we've been using ServiceNow, I got an email in my SNow admin email account with subject "[PA AppSec] Daily Data Collection completed with error". I found the PA job log and filtered for Level = error and got the...
Hello, We would like agents to be able to utilize the Agent Workspace from their mobile device. Are the following actions possible from mobile? Change presence stateReceive dispatched work itemsAccept dispatched work items Thanks, Kenny
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