Hi Team, When an ITIL member uses @mention function in "Worknotes" it should list only the members/users with ITIL role but currently its listing all the users on search. In below screenshot, Approver user doesn't have itil role and holds only appr...
Hi All, I have requirement to add a email address to the existing watch list Via workflow In the Catalog item there is a Reference Field, where it is mapped to watch list in the RITM from the workflow, In addition to the mapping I need to add one m...
How to remove "my task" and "my request" menus from employee center SP
How to remove the IT dropdown field from employee center(ESC)
How to add multiple emails in CC in Email script? will below code work? please fix it if it is wrong script.. var getNumbers = event.parm2.toString(); var addALLEmails=[]; var gr = new GlideRecord('incident'); gr.addEncodedQuery('number...
Hi All, We have a requirement to generate report to revoke ITIL licenses of users. in that report the conditions are Logged in at or before Last 30 days. Few Exception Users & Few Exception Groups. I created a report on sys_user table To get dat...
Hi Team,I recently created a business rule in our Test environment that we're experiencing issues with, I'm hoping someone can assist. The purpose of this business rule is to check if the Employee Number (u_reference_1 field) in newly opened incident...
How many ways to insert record? and how to insert record in table?
Hi All Can some one tell what this condition all about?it in ui action (new GlideRecord(current.getTableName())).canWrite() && RP.isOneToMany() && !RP.getListControl().isOmitEditButton()
Hi, I wanted to filter select box choices based on the values selected in the list collector. Suppose the list collector variable (Name - Quality) has 6 choices: Qua A, Qua B, Qua C, Sop A, Sop B, Sop C and Select Box variable (Name - Class) has 4 ch...
I have a record producer with an Attachment type variable. I want to show this attachment on the target incident form, but not in a custom attachment field (if I just clicked on Map, it would be pretty straight forward). I want it to transfer to the ...
Can we have multiple mailboxes send emails for inbound and outbound action to one ServiceNow instance? Is there a limit to how many mailboxes can be integrated with ServiceNow?
Hi All How to display only Ritm list(requested item) on below search bar which is referring to task table Filed name ->Parent Right now all incident, problem ,change etc are showing we need only Ritm list over here
Hi All, We have added stages to the workflow . We are having an approval group, so any member from the approval group approves the RITM, then an sc_task is getting generated. But over the stages in the service portal, we are seeing Waiting for approv...
Need to add a field in my incidents in the service portal view, I have tried editing the mobile view and changed the list view as given in communities but it didn't work for me.
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