How to create Dynamic Subject of email client Template?

[Community Alums]

I want to set the subject of my email client template:-

I created an email script and used:-

email.setSubject('');

and called the email script with tag ${mail_script:'name od email script'} in the body of the template.

But the value of the subject is not populating.

Please help!!!!!

[Allen Andreas]

Hi,

Are you trying to set it to a specific field value from the form the email client is called from? Like...the incident short description?

Can you give an example of how dynamic we're talking here?

Here's a great blog about it and you can accomplish most of this without any script:

https://community.servicenow.com/community?id=community_blog&sys_id=df609af8dbbbdb405ed4a851ca961928

However, if you still wish to use mail script, then as sachin said, it needs to be called in body.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Community Alums]

There is date and time field on form from which we need to extract only date and use it in email subject.

[sachin_namjoshi]

Can you post your email script code?

Regards,

Sachin

[Allen Andreas]

Hi,

Just to make sure, you're using:

${mail_script:name_of_email_script}

and not:

${mail_script:'name_of_email_script'}

So no ' ' in it.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Allen Andreas]

Hi,

I just wanted to check in on this. If my reply helped guide you correctly, please mark it as Helpful & Correct.

Thank you!