How to create SLA's for three ritms parallely

Nivetha23jay
Tera Contributor

‎11-06-2024 01:03 AM

Hi all,

I have a requirement where I have to create SLA's for three ritms parallely, someone please let me know how to achieve it

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-06-2024 05:22 AM

Hi @Nivetha23jay 

 

We prefer to create SLA on Catalog task level but if you have need to create SLA on RITM ,then you need to create SLA definition on Req Item and then in start condition mention the Catalog item name so that SLA get attached. 

 

Remeber, SLA work on specific condition when match.

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Nivetha23jay
Tera Contributor
In response to Dr Atul G- LNG

‎11-06-2024 06:50 AM

Actually, here my requirement is, one request is creates three ritms and that three ritms should have SLA's associated with them but whenever I'm creating SLA's with required conditions then it is creating multiple RITMS instead of three

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Nivetha23jay
Tera Contributor
In response to Dr Atul G- LNG

‎11-06-2024 09:34 AM

Basically the requirement is that one request should create three ritms and that three ritms should have SLA's associated with that request table..when I tried creating the SLA's it is creating 95 ritms instead of three..even I gave conditions like you said but it still didn't work

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