How to create update set in customer service scope.

[niveditakumari]

Hi, 

How to create update set in customer service scope. I have to capture updates in update set and I need to create update set in customer service scope. I'm trying to create it but application field is read only. 

Please help me with this. 

Regards, 

Nivedita 

[Muralidharan BS]

1. Change the scope by clicking on the application picker. application picker can be enabled from the setting menu in rome version. 

2. Now go to local update set

3. create a new update set, now your scope should be in the selected application in step 1. 

Thanks

[Raj_Esh]

Hi Nivedita,

To create update sets in scoped applications, firstly you will need to change the application scope and then follow the same process as you follow to create an update set as shown by Murali in the screenshot. Then it should not be a problem to create a update set. 

Hope it helps.

Thanks,

Raj

[SumanthDosapati]

Hi @niveditakumari 

> Click on Gear icon (settings icon) on top right of your instance.

> Go to 'Developer' tab

> In Application field select Customer Service

Now you can go to update sets and create a update set.

Mark as correct or helpful if it worked.

Regards,

Sumanth