ServiceNow has a unique feature that allows potential incident tickets to be deflected and encourages a self-service culture.
It empowers employees to fix their own incident accompanied by a guided step by step procedure.
Intelligently, ServiceNow provides specific results relevant to the incident even prior to submitting a ticket.
Repetitive work can be attended by employees while Service Desk Agent will be able to focus and prioritize issues that are urgent and important.
I have created a demo for your viewing
https://youtu.be/bNcJ0AsQW2g
