Why I am not able to save the sub flow??
"com.glide.flow_design.action.model.flowdesignparameter.getname()" because "flowdesignparameter" is null this is what I am getting, and it is throwing the above error?
Forum Posts
Resolved! g_modal in UI Action workspace client script query
Hi All, Have a query on g_modal workspace client script in UI action.on Agent workspace once click on - "Close complete" button the below Pop up window shows upQuery: Is it possible to show fields based on another field selection. Example below: "Sel...
I need to create Change Task after RITM
Good morning. I have a requirement, that on the Catalog form, we have a Change Request field. So, before submitting the form, the user should have created a Change Request first, then only he can fill out the form.Once form is submitted, RITM gets cr...
Urgent - Workflow Script - Assignment group need to set properly based on Company code
Good evening. I have an urgent P2 incident.The requirement is, when Catalog form is submitted, based on company code, it should set different Assignment groups.For now, the below is working perfectly fine.AU, IN, HK, SG tickets should assign to APAC ...
Simple list report
On the sysapproval_approver table, how would you show the managers direct reports and the completed approvals? I'm missing something in my query not sure what exactly.
Resolved! Duplicating a ticket without submitting it using UI Action.
Hello, good day/eve) I am trying to create a UI Action script so that I can copy a change.Instance details: Developer instance. Xanadu.UI Action is as follows:UI Action script: var gr = new GlideRecord("change_request"); gr.initialize(); gr.request...
Resolved! Advance refence qualifier
Hi Team,could you please help me with reference CI data which is not showing in configuration item field current filter we need to add Proofpoint. CI as well, what could be the new filterwhich is not showing in configuration item field.
Flow designer issue on one service request
Hi All, While opening the one of service request flow getting error" Content not found :Your flow cannot be found. Flow sys_id:" , please suggest how to resolve this issue in servicenow. Thanks.
Resolved! Email Client Template HTML body customization
Hi all,I'm currently configuring the Email Client Template, for the body I'm using HTML to create a table (attached)Here's the source code preview: Is there any way to customize some parts in the HTML like the 'Incident Number' or 'Customer name/cont...
Resolved! ServiceNow System Administrator interview questions
Hey All , My Interview Schedule ServiceNow System Administrator Can you tell me some questions for the role, and which admin should I study more so that I can get placed there ? I Have done Incident management , Change management , Problem manageme...
Inbound Action: create new INC if replying to closed INC
Rather than the baseline Inbound Action "Update Incident (BP)" which reopens a Closed Incidents if its replied to with the subject line "please reopen," we'd like any reply to closed incident to result in opening a new incident. I thought I had the i...
Duplicate Emails becasue of the duplicate activity fields for Assigned to
Hello, The issue is we are getting duplicate email notification when we change the assigned to user.We found that there is duplication of field changes in the activity log for this scenario and hence the duplication of notification.We checked all the...
Resolved! How to check which script/flow adds an Additional Comment to a RITM?
There is a particular comment that is added from an unknown source in my RITMs when I use a particular UI Action. I can't find it in any configurations, so I wonder if there still is a way to use something like the good old Field Watcher in order to ...
Resolved! script for Kill schedule jobs running more than 30 mins
Hi All,Can anyone help me to write script for kill the scheduled jobs running more than 30 mins.we have option to manually kill but we need to automate by checking the age > 30 minsThanks in advance
Resolved! How to allow snc_internal users who are on a ticket Watchlists to add comment through Scripting?
Good evening.Last time, I tried the below community answer for this question and it worked.Solved: How to allow snc_internal users who are on a ticke... - ServiceNow CommunityBut right now, we have got one more issue related to this. snc_internal use...
