Workflow showing duplicate approvers for the stages in parallel.
Workflow showing duplicate approvers for the group approvals in Parallel.
Forum Posts
Need Help Restricting View Based on Role or Group
Hi Community, I'm trying to restrict access to a custom view called "edit" on a specific table. The requirement is: Only show the "edit" view to users who: Have the role "xyz"ORBelong to the group "abc" If the user does not meet either of these con...
Error updating record: null when trying to set Life Cycle Status Status on cmdb ci server table in
Error updating record: null when trying to set Life Cycle Status Status on cmdb_ci_server table in flow designer.
Resolved! Location Hierarchy Pre-filling via New Incident URL
Hey All!Our organization has just begun the transition to a new ServiceNow instance which includes quite a number of changes compared to our previous instance. One of these key changes is the move away from custom separate location fields for Site, B...
Resolved! Reports
Is there a way to create ONE report with both Requests and Incidents in the same report? Our teams work on requests/incidents and projects. Managing them on multiple reports is very difficult. The closest thing we have is a dashboard that has both...
WORKFLOW EDITOR
I have around 10 choices which is inside the requested type , those choices are inside the first option (NEW).I need to create 10 catalog task with different description and short description. Should i use If, Switch or branch. and then where script ...
Can I change the wording coming from system?
Hello all, Is it possible to change the wording for when related approval records are related to a record that needs approving?Thank you.
How to Enlarge and Make a user_image Field Clickable in Classic UI?
Hi everyone,I've added a user_image field to a form on the dmn_demand table (field name: u_new_field_1) in the Classic UI. After uploading an image, it shows up as a small thumbnail — but I want it to:Appear larger (e.g., 300x300), andBe clickable to...
Routing Assignment Rules
Hello I am trying to route assignment rule to a specific group if the physical location selected is not associated with a group with a class of "CFP". These groups are in the sys_user_group table. Is there a way to check this table and to only rout t...
Risk Assessment issue in change management
Hi,In production environment some of the changes are facing issue with risk assessment calculation. When the change is on new state and complete the assess risk prior to the request approval. It is still showing the error as "Risk assessment should b...
Impact of Greyed-Out 'Request' Field on RITM – Best Practice?
Is it considered a best practice to make the 'Request' field on a RITM (Requested Item) form read-only or greyed out in ServiceNow? What could be the potential impacts of doing so, and are there any best practices or recommendations around this?"
Resolved! Can we update the Requested for details on the RITM ticket using the "Requestor:" in the description
We have Integrated Slack with ServiceNow for overtime requests from users where the emails from Slack get forwarded to ServiceNow with Recipients as "callouts@xxxx.com". We have created global Inbound workflow with decision tables so that it creates ...
Resolved! Displaying problem record in the related list tab of the incident automatically ??if the Problem record exisits ..
displaying if an incident has a problem record attached then incident's related list tab called " problem " should display the problem record automatically , please a advice how to achieve this ..awaiting response .
Resolved! Populate Device List Based on Requested For User in Catalog Item
Hi Community,I’m working on a Service Catalog item where I want to dynamically populate the list of devices based on the user selected in the field.Here’s the requirement:There is a variable named please_select_the_device_name_hostname in the catalo...
How to hide the "show more" and "show less" button on virtual agent chat in yokohama version patch 4
Hi,How to hide the "show more" and "show less" button on virtual agent chat in yokohama version patch 4.Can anyone please help on this, it will be helpful.Thanks!
