Hi Community,I'm looking to provide read access to the following tables in ServiceNow:sys_email_filtersysevent_script_actionpassword_policyCould anyone help me understand which roles are required to view records in these tables
Hello Team,We are currently sending our Customer Satisfaction survey via email to users. Now, we would like to send the survey as a link through Microsoft Teams direct messages instead.We have "Conversational Integration with Microsoft Teams" and the...
Hello, I am trying to use the Interaction Wrap up feature with the ITSM module. I have configured the Wrap up function but cannot get the wrap up window to show up on the SOW. Any ideas?
Hello @Runjay Patel , I want to set up a specific filter for Specific LOB users on the Service Dashboard so that on the Service operations workspace, when they log in, they can only see the LOB filter and not the default (Global) filter based on audi...
When someone is filling in a Catalog Item I want them to have the ability to select multiple options, however the current setup using "Select Box" only allows you to select one of the values. Please can you tell me how this can be achieved?
We are trying to configure a custom URL for one of our portals:• Custom URL: ictsupport.xxxx.ie• ServiceNow instance: abcdev.service-now.com• Mapping: ictsupport.xxx.ie = abcdev.service-now.com (via CNAME)When we check externally (for example using...
Hi All,When I create a change 'Normal Change Model flow for task creation' flow is getting triggered and it is creating 3 change tasks by default. I want to stop triggering this flow if a new change is getting created from an existing change using 'c...
Hi @all I have a requirement where I want to remove one variable set from 2 catalog items where variable set is in one scope and 2 catalog items are in 2 different application scope. do tell me what best practice is to remove variable set from catalo...
Hi all, I have certain application which I need to update to the latest version but I can see those applications in ' sys_scope ' table but not on the ServiceNow store.does anybody know the reason thanks !!
Hi All, here I have a requirement where I have a group with 3 members where they have a Mastercard email id but now client needs to have infy email id for those same group members so that they can receive the notification when their assignment group ...
Hi, I'm unable to show field value upto three decimals, on decimal type field. I added scale attribute to 3 and maxlenghth is set as 25. Still it is not working. It is showing only upto 2 decimals.For Ex: If I put the value as 0.003. It is rounding o...
We have integration between Webexternal tool and servicenow , When they push the web automation in there end servicenow create change request , but when they are trying to update the state NEW to REVIEW its not working ACL is fine should i need to ad...
I have written a business rule on sys_user table before query condition: Department.name=='XYZ' var firstName = g_form.getValue('first_name');var lastName = g_form.getValue('last_name');var Name = firstName + ' ' + lastName;g_form.setValue('Name', Na...
HiWith the dépréciation of item designer, I have to prepare my teams to use catalog builder.We have Manu catalogs , and many items with custom approbation and tasks include in workflow.I have try the fixe script provide by servicenow to migrate item ...
When I am trying to open the theme builder I am unable to open that, I have admin access pleas find the error image in the attachment
