How to delete from table list view once i select multiple records.

mania
Tera Contributor

‎11-05-2023 11:45 PM

Hi,

 

How provide interaction delete access to admin. Once i select multiple interaction records in table list view in interaction.list table. I cant able to delete because delete button is readonly. How to delete from table list view once i select multiple records.

 

Can you please help me on this. It will helpful.

mania_0-1699256418148.png

Thanks in Advance!

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6 REPLIES 6

Jaspal Singh
Mega Patron
Mega Patron

‎11-05-2023 11:57 PM

Hi,

Can you check if there happens to be ACL of type Delete for the interaction table. If not, create one with roles: Admin.

Ideally, there should not be a need of deletion as it is always recommended to leave record as is in on the platform. Any particular reason you wish to delete records.

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Danish Bhairag2
Tera Sage
Tera Sage

‎11-05-2023 11:59 PM - edited ‎11-06-2023 12:00 AM

Hi @mania ,

 

The below ACL is configured for deletion on interaction table. Kindly check this one.

https://<your_instance_name>.service-now.com/sys_security_acl.do?sys_id=ddbb98e323100010fb0c949e27bf6579&sysparm_record_target=sys_security_acl&sysparm_record_row=4&sysparm_record_rows=7&sysparm_record_list=name%3D*%5EORnameSTARTSWITH*.%5EORname%3Dinteraction%5EORnameSTARTSWITHinteraction.%5Ename%3Dinteraction%5EORDERBYDESCsys_updated_on

 

DanishBhairag2_0-1699257542535.png

 

 

Grant the appropriate access to admin or modify the existing ACL or better create a new delete ACL with admin role to get the delete access.

 

Thanks,

Danish

 

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