How to delete or disable lists in workspace?

Lucas48
Kilo Explorer

How can I delete or deactivate the lists (Interactions, Knowledge, Conversation Monitoring, Tasks, SLA's, incidents, problems, changes, catalog and CMDB), keeping only the requisition list, for better visualization of customer requests.

find_real_file.png

 

Even with all the Workspace roles, I can't edit anything.
Even changing the application from Global to Agent Workspace, I can't edit anything.
Even going into Dictionary Entry of Category, I can't edit anything.

find_real_file.png

find_real_file.png

This situation is fictitious, exercise only for learning.

7 REPLIES 7

Saurav11
Kilo Patron
Kilo Patron

Hello,

Instead of doing it from the list view open the record and mark it as false

find_real_file.png

Please mark answer correct/helpful based on impact

It does not allow change

Can you paste the screenshot

Thanks.