hello,Generally we have an option to send the approval task to the manager or to the higher levels by dot walking. (sys_user.manager.manager.manager). But my requirement is to approval has to dot walk till the higher level of manager has a VIP tag or...
Dear Friends,I have Self Service, Default, Metrics, Password and Mobile Views for my Incident form and i have choice to select any of these Views to open the incident form. Out of these choices, I want to remove "Metrics" View so that user can not us...
Hi All,Is that possible to display a drop-down variable (with few values in it) in a pop-up window once a button is clicked?Please share your ideas.Thanks & Regards,Ram Prakash
Hi I have to add time to date field. Please help me on how to achieve thisExample, I have below two fields:( Date Type field ) EventDate : 09/11/2017(Time Field) EventTime : 13:00:00Now I have to calculated the StartDateTime and EndDateTime Values:St...
I am looking for a way to run a report that searches word/excel/etc. attachments that are added to tickets (Tasks mainly) by keyword. Also need a report that searches the Worknotes of a ticket by keyword.Is this possible?Thanks,Brian
Fields are made invisible using UI policy on form. But when try to open the popup from list view using reference icon these fields are still visible. Is it a bug?Attached screen shot. After mouse hover the popup opens and the field outage planned dur...
Hello,I'm new to Servicenow and I have been ask by the CCB to remove the "Request Approval" button from the CR Form (Top Right and bottom left) and I would like to know how to suppress it in Servicenow Express.Thank you!
Good Morning-I have a user who needs to report on how many PTasks there currently are in the system. I created a report with a count and added this to their dashboard. Everything works, except when they click in and see the list view. This give...
Hi,I have a requirement in service portal where in the normal GUI i have a client callable ui action which in turn would render the ui page and from that ui page a call is made to another ui page. The same ui action functionality should be available ...
Hi,I'm sure this will be obvious, but I need to set up my _first_ FTP data source to retrieve a file from a server and import it to ServiceNow. I've reviewed the SNOW sites and Community and am having a hard time figuring out what needs to be set up....
Hello I am new bee to scripting in SNOW. We are on Jakarta. I have following snippet from a scheduled job and need to run a ping command on a host to find out if the host responses or not. If ping fails I set host to retired. I have some vision that ...
the sys_ui_list records of same view (such as default ) of same table (such as default list views of incident) have a column called "parent" which is normally filled with data such as "change_request" or "incident" or empty .What do these mean and wh...
Hi community, I am using a Data Table from Instance Definition With to display Incidents on the Service Portal, with the following columns:But when I export the list as Excel, the following fields\ columns are missing - Product -...
Hi ,I was unable to find any relevant information for 'g_uri','g_request' objects .Also I needed some more in depth info for 'Navigation Handler' .Please let me know if there are existing articles for the same , If somehow I might have overlooked. Pl...
I have a business rule that is working fine with the exception of the update of the value of a field on another record (not current).All the Info Message displayed are correct but the value doesn't show in the CI record. I verified that if I enter th...
