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Resolved! Client script to check condition assignment group

Hi Community, I'm writing a client script to check whether the assignment group starts with 'IT' or not I tried many proposed solutions in the script but it is not working can anyone please suggest the correct way to check the condition.

Resolved! Send email reminder notification to HR case ticket.

 Hello Guys, I need to send a reminder notification on HR case ticket . For example: If I was assigned a case on Monday 1st June and the State is “Ready “or “Work in Progress” . I would receive a reminder on the 5th business day after it’s been opene...

Naveen87 by Tera Guru
  • 2092 Views
  • 24 replies
  • 4 helpfuls

Servicenow licencing cost for custom table roles

Hello Team, Could you help me to find how service now charges as per the role if any document or something will be helpful. Scenario : i have a custom table and it has custom role it allows to read and write access to the particular table,does servic...

chandan1994 by Tera Contributor
  • 3378 Views
  • 6 replies
  • 7 helpfuls

Resolved! Service Catalog auto populate a phone number

Hi Team, How can populate the phone number of the logged in user in catalog? Which table must be specified as a reference for the catalog item (variable)? what is best practice? regards,  

itspezi1 by Tera Guru
  • 2397 Views
  • 10 replies
  • 8 helpfuls

How to make a record producer/catalog item public in Service portal

Is there a way to make a record producer or catalog item available to users who doesn't have access to Servicenow? I have used this article - https://hi.service-now.com/kb_view.do?sysparm_article=KB0551300 as a reference, but seems this doesn't work ...

Gokul2 by Kilo Explorer
  • 3432 Views
  • 3 replies
  • 1 helpfuls

Resolved! Propose Major Incident UI Page Client Script

Good Day,  We enabled ServiceNow's major incident plugin and notice that the "Propose Major Incident" functionality brings up a pop-up to update the Business Impact and Work Notes. We have changed this to instead display the Incident Impact and Urgen...