Background: Company policy states that all variable inputs must be Read-Only in the RITM record. Normal Solution: In Variable editor, set Permission for Write to 'admin' role or similar Issue: As an admin, I am unable to modify the Read or Write Perm...
Hi all, Hope you are doing well. I want to populate only users in caller field whose department is HR, and I don't want to use "user reference qualifier", how will you achieve this? Thanks & Regards, Satya.
How to call UI script from catalog client script in scoped application. I know we can use "ScriptLoader" to call global client script. But in my case it is not working because I am using scoped application and both UI script and Client script is avai...
When a change request fails and has to be backed out, I need to move the change back to a previous state. The change is in Review state and my only option is to close it. I don't want to close it because it wasn't successful. I wan't to move it back ...
Hello, I attached 3 attachements which all are 22MB. I am facing the error "552 5.3.4 Error: message file too big". I changed the glide.email.outbound.max_attachment_count to 30 and glide.email.outbound.max_total_attachment_size_bytes to 35971520 But...
When the state = resolved i have a business rule that is running and setting the resolved by field to the user. I need it to also get the date and time when it was resolved. Then after it gets the date i need to set the field "closed" to 2 days after...
Hi, I'm having an issue where I am trying to create an if-else statement in Record Producers against a multiple-choice, to be seen in an Incident ticket's short description field. Even though I select option two, it displays the variable for option 1...
'undefined' value is populating on string fields when they are copied from other records. When the record producer related to purchase request catalog item is submitted from the portal, the 'undefined' is not seen. But when the record is submitted fr...
Hi all we are using glideencrypter for encrypting the data again we are using the decrypt method for decrypting the same data. It is working fine for combination of text and some special characters but while using with " and / special characters we a...
Hello fellow NOWers, I am stuck in a point where I have a workaround but wanted to try if somebody has an answer for this. Ask is to show a Task related list under User record to list the Incidents and RITMs raised by him ONLY. However, OOB relatio...
Hi We have a requirement to redirect to a new tab/ Window from UI action without using Client script.We have tried using 'window.open(url, '_blank');' but the page isnt loading from the current page. Thanks Glenn
My requirement is to send a broadcast message on agent app i.e the users in agent app should be sent a broadcast message like the call is at 9:00pm Please Help
Hi, There are a lot of information (and steps) on how to audit tables, records, attachments, etc, but what I need to know is how to turn audit on to see which user has deleted an attachment from, for example, an Incident ticket. I have tested this by...
We are currently using Discovery to manage inventory. However I noticed that there are a couple of different devices with the same IP address and this is happening for multiple IP addresses, they have multiple records related to the address. How does...
Hi,I have created a process flow for the Incident table but this only relates to an certain categories of incident.Does anyone know if there is anyway that I can Display/Hide the process flow. I was hoping to do this by UI Polilcy but it does not app...
