How to delete work notes ?

Apsara P
Tera Contributor

‎10-04-2022 10:08 AM

 
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Niklas Peterson
Mega Sage
Mega Sage

‎10-04-2022 10:18 AM

Hi @Apsara P ,

 

Work Notes is a journal field and the entries are stored in the sys_journal_field table.

 

Regards,

Niklas

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Chetan Mahajan
Kilo Sage
Kilo Sage

‎10-04-2022 10:45 AM - edited ‎10-04-2022 10:46 AM

Hi @Apsara P ,

you can remove comments/ work notes by journal, Audit and history set use below links to delete , just add instance name and sysid

* Journal Entry : https://instancename.service-now.com/sys_journal_field_list.do?sysparm_query=element_id=recordSys_is

* Audit Entry : https://instancename.service-now.com/sys_audit_list.do?sysparm_query=documentkey=recordSys_is

* History Set : https://instancename.service-now.com/sys_history_set_list.do?sysparm_query=id=recordSys_is

 

Kindly mark my response correct and helpful if applicable

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