How to disable service Portal top menu options?

[Diana Yazmin]

Hello,

Does anyone know how to disable the service Portal top menu options?

TThank you for support

Regards

[Saurav11]

Hello,

Navigate to Portal:-

Open the Portal record you are using:-

Above you will have a field Main menu open that record:-

In that once you scroll to the bottom you will be able to see all the menus then you can make any on them inactive

Please mark answer correct/helpful based on impact

[Saurav11]

Hello,

If my answer helped you will appreciate if you can mark it as correct as well.

Thanks,

[Vaishnavi Lathk]

Hello,

If you navigate to Service Portal > Menus you'll see a heap of header menus. Find the one for your portal (the out of the box portal is SP Header Menu) and open it.

In the related list at the bottom you'll see all the header menu items for that portal.

Change the active boolean to false to hide them. You might notice that the Approvals one is already active but it actually has a condition to only show on certain conditions.

For the name of the portal have a look at the sp_portal definition title.

Regards,

Vaishnavi

[Diana Yazmin]

Thank you Vaishnavi