How to display error message in the service portal using business rule.

[Sai25]

Hi All,

I want to display error when he is entering the value more than 10 in the field. Through client script it is working fine but using business rule i want to show error message in the portal.

IP Range is the field where i am actually trying for this.

Could you please help me on this,

Thank You,

Sai.

[Sai25]

Hi Harsha,

The below  script it is populating error messages in the catalog form and it is not populating error message in the portal..

//Type appropriate comment here, and begin script below
var gr=g_form.getValue('ip_range');
if (gr<15) // check if value is not numeric
{
//g_form.hideFieldMsg("ip_range");
g_form.addErrorMessage("Please enter a value in numbers.");
g_form.clearValue('ip_range');
} else if (gr >15) {
//g_form.hideFieldMsg("ip_range");
g_form.addErrorMessage("Please Select a quantity below 99999");
g_form.clearValue('ip_range');

}

Thank You,

Sai.

[Harsh Vardhan]

can you confirm the UI type set as ALL on your catalog client script

[Sai25]

Hi Harsha,

Yes the UI type is set to all.

[Harsh Vardhan]

seems like addErrorMessage() will not work on portal . 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0713157

[Omkar Mone]

Hi 

Instead of error message(Doesnt work on portal with g_form) can you try with the below - 

var gr=g_form.getValue('ip_range');
if (gr<15) // check if value is not numeric
{
//g_form.hideFieldMsg("ip_range");
g_form.showFieldMsg("ip_range","Please enter a value in numbers.","error");
g_form.clearValue('ip_range');
} else if (gr >15) {
//g_form.hideFieldMsg("ip_range");
g_form.showFieldMsg("ip_range","Please Select a quantity below 99999","error");
g_form.clearValue('ip_range');

}

Regards

Omkar Mone