How to dot walk the fields under the Template field of Standard change Template

Atik
Tera Contributor

Hello Everyone,

 

I have a requirement where on the catalog form there is a field name for ex 'ABC' which is a reference filed and referencing to the sys_template (which will show all standard change template).

I wanted to send an approval of the Template field (which is a filter on Change Template) under that there is a Business Service(reference field) and wanted to send the approval to the support group of Business Service.

 

Could some one please help me with this how we can get the value of template and as it will return the string then how to do dot walking for it.

 

Thanks,

Atik Bagwan

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Atik 

This is not possible. The reason the template table is being used is to temporarily store or contain the data, while you're referring to a field in the change table. It would be better to create a new field on the template table, reference the business service, and use that field to drive the approval process.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************