How to enable variable editor for Service Request

Madankumar N1
Tera Contributor

Hi 
We have requirement to enable variables to on request form 

Created formatter for sc_request table but it is not showing variable details on service request

10 REPLIES 10

Madankumar N1
Tera Contributor

Hi Maik Skoddow,

 

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I have requirement for particular order guide(New Hire) to enable variable editor for request, so from service portal ticket page when that order guide request has come, I should be able to edit some fields in varaible editor and save

For enabling varaible editor for sc_request table

I added UI formatter variable editor for sc_request and added OOB UI macro com_glideapp_servicecatalog_veditor

In UI macro I added

else if (className == "sc_request") {
cat_item =current.request.cat_item;
}

Tried above but not showing varaibles in variable editor service portal as well as in default UI also variables are not showing in variable editor request table