How to exclude specific SLA record from Active SLA Ribbon on Agent workspace

Sonu Parab
Mega Sage
Mega Sage

‎02-29-2024 03:25 AM

Hello All,

Is its possible to exclude specific SLA record from Agent workspace Active SLA Ribbon.

Currently on Active SLA ribbon three SLA's are visible but we want to exclude one SLA record. 
How to active above functionality.

 

 

SonuParab_3-1709205827387.png

Any help appreciated.
Thank you!

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-29-2024 03:33 AM

Hi @Sonu Parab 

 

Agent workspace is no longer in picture. we are now using Service Operation Workspace. If you want to put efforts, better move to latest one and then try mate.

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