How to filter report to show incidents from caller that is part of a certain group

[JC S_]

We are creating a report which should show incident tickets opened by users that are members of a certain group (for example group named, "GroupX"). How can we do this similar to these javascripts on filter: javascript:getMyGroups() or javascript:getAllMembersOfMyGroups()

[nenkoneychev]

Hi Jimboy ,

Check the Business Rule OOTB Report Helpers. You may use part of it in Script Include   to getAllMembersOfMyGroups

Then Create report and set filter like this:

Sys ID is javascript:yourScriptIncludeHERE();

Check this topic Using Script Includes to filter a report  

Report Helpers

Global [global]

Defines a series of functions to help with generating reports: getGroupMembers - Returns an array of all the users that are in any of the groups specified. getGroupMembersGivenGroupName - Add members of a specified group into an array. getGroupMembersGivenGroupID - Add members of a specified group into an array. getAllMembersOfMyGroups - Gets an array of all users that belong to the same groups that the current user belongs to.

[JC S_]

Thanks for this. How would this work with the Assigned To field? It works on the Caller field, but not on Created by field.

[nenkoneychev]

from the BR   change   var u = gs.getUserID(); to your requirement as you said to the current.created_by field or current.assigned_to .