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How to create voicemail message in new service catalog .?
Forum Posts
Resolved! How to generate outage record automatically when incident is created
I am looking for a way to automatically generate an Outage record when Incident is created. Aftre generate outage we need to set the 'Begin' & 'End' values from incident 'Actual start' & 'Actual end' fields. Can any one help me on this requirement.
How does availability management work in ServiceNow? (details)
Hi Nice, Knowledgeable, Experienced ServiceNow People, Who uses the service availability capabilities in IT Service Management? Do they work well for you? Any quirks, warnings, or lessons? We're finding our way. We're expecting to represent the av...
Archive Knowledge Base and related records
Hi,I want to archive one knowledge base along with related article like knowledge categories, kb article etc. Because i don't wanna leave any orphan records. However, while run archive rule knowledge articles are disappearing. neither it present in ...
Create new knowledge article page is blank
Hello I am having an issue with the create new article page in knowledge management. After some plugin updates (I think) the page is showing blank not allowing users to select a knowledge base or knowledge template. The only thing they can do is sele...
Workflows for Incident Management
How will I get the workflows associated with the incident management module
How set amend email type to subject for email client template for reply/reply all/forward
Hi All, I have requirement to amend email type (RE,FW) before subject. Could you please let us know how to amend re and FW before subject of current email while replying and forwarding. Regards,Raj
Add state to closed states
Hi, I want to add the new state (invalid/Junk - Value = on the incident table to the closed states. If the state is choosen, the active flag should be false, if the state is changed again (e.g. to new) then the active flag should be true again. Be...
OOB procedure to trigger approval for std_change_proposal table to retire
im not able to trigger any approvals while retiring an existing standard change template.This is hapening recently. is there any reason or is there any OOB procedure to trigger approval for std_change_proposal table to retire an existing template?#ap...
Hide false checkboxes from RITM and Task
This is a requirement for my Catalog items in general.If a checkbox variable type is not checked, it should be hidden in the RITM and Task. I have created a Script Include to retrieve the RITM variable names and types. If type is 'checkbox' and value...
Resolved! ACL
There is a table 'abc' that supports the catalog item 'xyz'.I have created the below ACL on the table 'abc': if (gs.getUserID() == '1234' || !gs.getSession().isInteractive() || gs.getUser().isMemberOf("gefg545") || gs.getUser().isMemberOf("3234gfg"))...
How to enable a case link or request in the microsoft team's notification
The Microsoft Team's notification integration is sending notifications to all the case updates to the end users. However we have a requirement for them to be able to click the case and make it redirected to the case. I have tried enabling the cable l...
Variables visibility on selecting a particular choice of a field
Requirement: When Onboarding Type field is "Offboarding/Termination Request" all the below fields should not be visible, when other choices are selected below fields should be visible. Case 1: When "Onboarding type" field is "Offboarding/Termination ...
View rule for change request for specific group to make default view
Hi Experts, The view for change form should be default to Default view for all the users, But the user from specific group X should be able to change the view but remaining all users including admin(if not part of X group) should not allow to change ...
Error when trying to create an Idea using Record Producer
I've created a Record Producer to try to Create an Idea. I've got it all set up and when I try to enter the request via the service portal it gives the error "Please enter close notes before you close the idea." Now, I've got it scripted to be in the...
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