Good evening. I have an urgent P2 incident.The requirement is, when Catalog form is submitted, based on company code, it should set different Assignment groups.For now, the below is working perfectly fine.AU, IN, HK, SG tickets should assign to APAC ...
On the sysapproval_approver table, how would you show the managers direct reports and the completed approvals? I'm missing something in my query not sure what exactly.
Hello, good day/eve) I am trying to create a UI Action script so that I can copy a change.Instance details: Developer instance. Xanadu.UI Action is as follows:UI Action script: var gr = new GlideRecord("change_request"); gr.initialize(); gr.request...
Hi Team,could you please help me with reference CI data which is not showing in configuration item field current filter we need to add Proofpoint. CI as well, what could be the new filterwhich is not showing in configuration item field.
Hi All, While opening the one of service request flow getting error" Content not found :Your flow cannot be found. Flow sys_id:" , please suggest how to resolve this issue in servicenow. Thanks.
Hi all,I'm currently configuring the Email Client Template, for the body I'm using HTML to create a table (attached)Here's the source code preview: Is there any way to customize some parts in the HTML like the 'Incident Number' or 'Customer name/cont...
Hey All , My Interview Schedule ServiceNow System Administrator Can you tell me some questions for the role, and which admin should I study more so that I can get placed there ? I Have done Incident management , Change management , Problem manageme...
Rather than the baseline Inbound Action "Update Incident (BP)" which reopens a Closed Incidents if its replied to with the subject line "please reopen," we'd like any reply to closed incident to result in opening a new incident. I thought I had the i...
Hello, The issue is we are getting duplicate email notification when we change the assigned to user.We found that there is duplication of field changes in the activity log for this scenario and hence the duplication of notification.We checked all the...
There is a particular comment that is added from an unknown source in my RITMs when I use a particular UI Action. I can't find it in any configurations, so I wonder if there still is a way to use something like the good old Field Watcher in order to ...
Hi All,Can anyone help me to write script for kill the scheduled jobs running more than 30 mins.we have option to manually kill but we need to automate by checking the age > 30 minsThanks in advance
Good evening.Last time, I tried the below community answer for this question and it worked.Solved: How to allow snc_internal users who are on a ticke... - ServiceNow CommunityBut right now, we have got one more issue related to this. snc_internal use...
Good afternoon. I have a requirement on a Catalog Form.When Request type is Modify and Account group is ZTRD, then it should check the below company code: AU, IN, HK, SG company code should assign to APAC SSC SAP MDM ENG Assignment group CN, KR, TW, ...
When a Change Request is completed, the related Incident record should be updated.If the Change Request fails:If an Incident is already related, it should be updated.If no Incident exists, a new Incident should be created. ...
(function executeRule(current, previous /*null when async*/) { var x = new GlideRecord('incident'); x.addQuery('parent_incident', current.sys_id); x.query(); if(x.next()){ if(x.state=='7'){ gs.addInfoMessage('This is a c...
