how to find non admin user in service now

Nag9 · ‎03-07-2019

How to find non admin user in servicenow, he must have permissions to raise Ritm

asifnoor · ‎03-08-2019

Can you add the log statement in the script include after this line and tell me the log output.

     var thisUser = gs.getUser().getUserByID(userID);

gs.log("Group name is "+groupName+"----"+userID);

Nag9 · ‎03-19-2019

no its not working, If i put state =3 in ritm form its working,

but task is coming from different table(SC_TASK) i want when this task sets closed complete the variables should be read only mode

asifnoor · ‎03-19-2019

On which table have you written this onload script?

In your client script, onload at the beginning, mention this line and tell me the output?

g_form.addInfoMessage(g_form.getValue("state"));

Nag9 · ‎03-19-2019

Client script is running on sc_re_item table

here is the out put

asifnoor · ‎03-19-2019

I assume you meant sc_req_item.

If it is displaying 1, then it means that the state is NOT closed complete. It is in OPEN. Hence the code is not working.

So open any closed complete task and check and let me know.

Attached is the screenshot of the state values as per my dev instance.

Nag9 · ‎03-19-2019

Asif u didn't under stand my question.

See the below screen, once this task sets closed complete

Below variables tab shroud be goes read only mode