how to find non admin user in service now

Nag9 · ‎03-07-2019

How to find non admin user in servicenow, he must have permissions to raise Ritm

asifnoor · ‎03-08-2019

Can you add the log statement in the script include after this line and tell me the log output.

     var thisUser = gs.getUser().getUserByID(userID);

gs.log("Group name is "+groupName+"----"+userID);

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Nag9 · ‎03-07-2019

Yes asif i checked with a non admin user, if raised a ticket still he can able to edit the varaibles, but his existing ritm forms at varaible section shows readonly mode.

Nag9 · ‎03-08-2019

Yes asif i checked with a non admin user, if raised a ticket still he can able to edit the varaibles, but his existing ritm forms at varaible section shows readonly mode.

asifnoor · ‎03-08-2019

So is it entering the if condition of your code or not?

What is the output of the client script?

Nag9 · ‎03-08-2019

This is the output im-getting in client script.

If a non admin user raised a ticket, if i open again the same ticket it shows in read only mode variables tab

asifnoor · ‎03-08-2019

Hello NAg,

As per the script output, the 2nd line isreturningg true, which means the user with whom you are checking is admin.

g_form.addInfoMessage("Entered into the function" +answer);
g_form.addInfoMessage(g_user.hasRole('admin'));

Kindly recheck again. It should return false for non-admin users.