how to find the usage of each modules

[tshk]

how to find the usage of   each modules?? along with who from the users uses it.

[Chuck Tomasi]

Hi Tamil,

As far as I am aware we do not track the clicks on the modules. Partly because a lot of customers have custom portals that do not use the left navigation (save for fulfillers and admins.) I've checked with one of our lead developers to see if he has any input. I'll report back here if I find anything else.

However, this thread may be of some help.

Report on Module usage

[Chuck Tomasi]

Hi Tamil,

Here's what I got from our lead developer...

Every time you click on a navigator module, you'll see a sysparm_userpref_module parameter. The value of that parameter is the sys_id of the module. You could go through logs and get that. That parameter also causes the user preference "module" to be set. If you really wanted to, you could probably put like an async business rule on the preferences table to look for changes in that preference for each user.

Note: I have not yet had a chance to experiment with this and dig out any technical details.

[Michael Ritchie]

There are usage reports available in your instance.   This plugin came out several releases ago and is on by default.   The data is updated monthly but you can see usage by application:

System Usage Overview reports

[Dipu Joy]

There is a default plugin called Usage Analytics

"com.glide.usageanalytics" which is active OOB on the instances.

In Addition to that; you can type "Usage" in the filter navigator which will give other modules from where you can review the dashboards.

From a table perspective, these information are collected in the following tables and you can create the reports as per your requirement.

https://<instancename>.service-now.com/ua_app_usage_list.do?sysparm_query=

https://<instancename>.service-now.com/sys_api_stats_list.do?sysparm_query=