How to force cancel change?

omkar2 · ‎02-18-2016

I need to force cancel a change request, is there any script to it & where to run it?

Mike Allen · ‎02-19-2016

change.setWorkflow(false); before your update(); statement.

var change = new GlideRecord('change_request');

change.get('<sys_id of change>');

change.setWorkflow(false);

change.state = 4;

change.update();

omkar2 · ‎02-19-2016

Actually, I'm a newbie to snow

Mike Allen · ‎02-19-2016

No worries. We're here to help. Check out my blog post ServiceNow Tips and Tricks for a ton of sites that will help you in your journey.

omkar2 · ‎02-22-2016

sure

Praveen55 · ‎09-03-2018

I have created a UI action with the below script to Cancel a Change request from New State, however, nothing happened. Kindly advise

var change = new GlideRecord('change_request');
change.get('<sys_id of change>');
change.setWorkflow(false);
change.state = 4;
change.update();