Hello experts, How can I configure a survey to be sent to a user every time their requirements are completed? At the moment, only the survey is being sent when your first requirement is closed, but in subsequent requirements, it cannot be sent. Th...
Hi,I have 2 list collector variables called 'select pc' and 'selected pc' (selected pc is hidden in catalog form and visible in task) now my requirement is what ever i select in 'select pc' variable in form it same should be visible in 'selected pc' ...
HI All, Can anyone help me why the location showing empty Walk-up - Location kiosks.module name : walkup experienceThanks ,Chandan
Hi, We would like to extract the reports from service now instance and transfer the reports to shared folder in specified path automatically, any idea or help would be appreciated.Thanks.
Version in use: WashingtonHi, Service Now Community. Like many in the community, we have customer satisfaction surveys triggered upon the closure of incidents and Requests, and we review the survey responses and associated feedback regularly.In some ...
We have a request to rename the Department Table to Supervisory Orgs to better align with Workday.What would be involved in renaming the cmn_department table?
Dear Community, I am trying to create a report which will show the average time taken to resolve the ticket, this will calculate the actual time taken from open to close the ticket. in order to achieve this i have created 2 additional fields on is cu...
Our requirement would be to have a "ticket" on the Portal with check box selections, and based on which check box is picked on submission the matching Standard Change template is created. We had a former employee who said Record Producer with script ...
Hello, I need some assistance setting a field inside my BR. The value of Event type 2 needs pushing to a field on the user form. Can I do that by dotwalking to it? Here is my code: (function executeRule(current, previous /*null when async*/) { ...
I am in tokyo version. This step result appears only on a step that interacts with the UI. This step failed because the client error 'The searchContexts do not match the glide.ui.polaris.ais_ready value. Please update system properties ' was detect...
Hi Community, We are passing 2 parameters ProjectID and psNo in a Scripted Rest API GET resource. The requirement is to grant access to anyone who has the 4 project titles(u_project.project_manager,u_project.u_delivery_manager, u_project.u_additional...
I checked one knowledge article in my ServiceNow instance where one person has added comment, but it is showing another person name in the comment. where can I configure that isuue?for example, I'm "Govind" i commented on knowledge article but it is...
One Catalog item two fields Type 1 : Select Box : CountryType 2 : Select Box : State Country is true then populate state. using Client script but not working. If end user submit form then Approval to go Network group.Approver is approved after trig...
Hello all, Please correct me the code for variable details copy to RITM description , we are using below script. workflow run script: var variablesGR = new GlideRecord('sc_req_item'); variablesGR.get('sys_id', current.sys_id); current.description = J...
Hello, we use a UI Action to create a problem from case, this button however, will create and save an empty problem in the data base even before filling and saving ( submitting) the form, the result is empty problems without the mandatory field.I cha...
