I have a request from management to grant whoever is on the watchlist access to see the RITM they are listed. I was able to get the ACL to work a little, but it's not pulling in all fields. The attach screenshot is all I can see when I do a user im...
While trying to make some reports for reference and to be emailed monthly to management for reporting I ran into a problem. I think I must be overlooking something within the report as to how I should be doing this as the limitation seems for to sm...
I've been doing some research on setting the placeholder text in the comments and work notes on the incident table. I've tried the following client script: function onLoad() { var eta= g_form.getControl('work_notes'); eta.placeholder = "Internal IT w...
Hi all.When approving change management, the status of the approval is "Cancelled".When is this used?And what is the difference between this and "Rejected"?
Hello community members, I came across support article which talks about "Client-side code should not use DOM manipulation technique" in the resolution it is mentioned lookout for GlideForm api or other methods to fix this. So in documentation i fou...
Hello, I have seen a few questions about label truncation on reports. From those questions, we have fixed this by disabling certain sys_properties (glide.chart.truncate.data_labels & glide.ngbsm.truncate_long_labels) but even with this tested and wo...
Hi, allPlease tell me which of the following is correct regarding the operation of status after creating a problem from an incident.(1) Problem: Resolved → Incident: Resolved(2) Failure: Closed → Incident: ResolvedIf both are operationally correct, p...
Hi All, I have created a catalog item to Retire the CIsUser can multiselect the CI (field - Select CIs(List collector- cmdb_ci table)).When user select the CI/CIs then it will ask for approval and then the operational status of the selected CIs will ...
How to import functional ID into particular servicedesk
Hi All, I have created a catalog item where there is a field - Select CIs(List collector- cmdb_ci table).When user select the CI/CIs then it will ask for approval and then the operational status of the selected CIs will set as Retired. I created a Fl...
Hi All,We have created a custom PDF in ServiceNow and there are some requirements like checkbox only to get displayed marked true/false instead of giving the value of field is there any way we can do this if so, can you please provide pointers on thi...
Hi All,We are generating a custom PDF for the record calling script include in the UI action so when the user clicked on that generate PDF UI action the PDF is going to generate but we have one challenging thing in PDF that there is a content page an...
Hi All,I have created a email inbound action for Create Incident via Email but in the description it should only show the email body but it my case it is showing some more text along with email body.PFAPlease help me out to solve this issue.Regards,S...
Hello TeamI have these questions that i need help to clarify if it is correct or not and show me how you get the answer? Thanks for your help**When you activate the ITSM Roles plugin, what additional granular roles are created for the incident appli...
Hi Team, On our incident form, filling out the 'Impact' field is mandatory before users can set the 'assigned to'. Previously, users were bulk updating the 'assigned to' field from the list view, which caused issues. To prevent this, I implemented a ...
