Smartcards and Walk-Up Experience
Hello,We are looking at implementing the Walk-Up Experience later on in the year. Is anyone using smartcards to book into a kiosk/announce that you have arrived for an appointment? David
Forum Posts
Parent not in maintenance mode conflict issue in change request
I'm having an issue with a change request regarding the migration of the eBanking database server. When reviewing the request, I noticed that some servers are listed as affected CIs: Azuvvdexg2, Azuvvdexg3, and Azuvvdexg4. These servers weren't selec...
How to start for each loop from second record in flow designer
How to start for each loop from second record in flow designerOn catalog item having list type variable which contains recordswant to start for each loop from second record from that list. how to do this?
Make Worknotes Mandatory , if Impact or Urgency gets updated
Hi All , I have a requirement , where I need to make work-notes mandatory when the values of impact or urgency field changes.The default value of Impact = 5 and Urgency = 5 which will be set when the incident form is opened , I want the work notes t...
Demo Hub - Unable to Install
Hi, The demohub is not accessible and it shows 'Nothing to Install'. Is there any way to install into the personal instance? Can you please help how to resolve this? Regards, Suresh,
Resolved! How to cancel a workflow timer
We have a "consent through silence" approach in our workflows where the system owner has 3 days to approve a RITM before it is auto-approved. The potential issue is what happens if the RITM is manually approved. Later in the workflow we have a Join a...
Resolved! RITM auto close script triggered the workflow again for closed RITMs
Hi, I created a scheduled job to auto close the resolved RITMs. PFB the script. But when this script was executed it triggered the workflow again for most of the resolved RITMs and because of that all the related task are created again. Please let me...
Not able insert new approver using business rule
Hello Community, I'm looking to add approver in sysapproval table.I created this business rule but it isn't working.I created two fields on ritm form.Whatever user selects in the enter approval field will be inserted in the sys approval table for cor...
Resolved! On submit of Actions on selected rows record should be added
Hi, I have created a UI action(Incident) in the Problem table. When Incident button is clicked then the List of Incident table is coming up. Now I created one more UI Action Add to Incident in the List choice.(Actions on selected rows) The requiremen...
Resolved! Check if order guide or not in catalog client script
Hi All,i am having a variable in variable set which is in order guide and also in the catalog items which are in rule baseThe variable is a dropdown with 2 choices (choice A, choice B)If the request is raised from catalog item then only choice A shou...
Resolved! Remove Buttons from Related list and How to add background image in from page
Hi can anyone guide me on below mentioned functions!How to Remove Buttons from page in the Related list and How to change or add new background image in from page of any incident or problem and change.
Resolved! Email notification for Change Implentation Showing Incorrect Start/End Times
Hello everyone! Running into an odd issue with a notification email. During the implementation step of our Change Management process, we have a notification that notifies our users that their change is approved, and to work on their implementation ta...
Resolved! Can I have a Assignment Group have their request locked down away from all other assignment groups?
I am looking to create a HR group where they can handle employee investigations, and other sensitive information. However, I don't want other ITIL users (ex. service desk) to view these requests. I ideally, I want only HR staff and Admins to be able ...
Resolved! How to filter the Configuration Items field entries from the selected service and service offering in Incident form?
I have a requirement to filter the Configuration items reference filed on the incident from to show only those CIs related to the service and service offering selected. I may have to query the relationship table and get only those related records of ...
Resolved! How to apply filter in configuration item -incident
Hi, some one kindly suggest me how to apply filter on Configuration item field of incident- That filter condition but be reflect on only Incident need to show below classes only - Servers- Computer- Chromebooks- Database Instance- Router- Switch- VPN...
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