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Want to edit fields from list for KB articles

Hi Team,  I want to edit all the fields of KB article from list view for specific group. For that I have created ACL as below but not working. Please let me know what wrong I'm doing here Type: recordOperation: list_editName: Knowledge.None  Script: ...

Ash41 by Kilo Sage
  • 533 Views
  • 3 replies
  • 0 helpfuls

Unable to send email notification

HiI used to send the email notification to the concerned group when the required conditions meet through Business Rule.I created an Event Registry, Email Notification and Business Rule.Everything is fine but there is an issue with the Email Propertie...

NBK by Tera Contributor
  • 1074 Views
  • 8 replies
  • 0 helpfuls

Script to replace inactive user and watchlist.

Hi All,I am trying to write a business rule on user table, suppose if the user becomes inactive then reassign all his change requests which he requested to his manager and if the inactive user is in the watchlist as well then replace him with his man...

Can't see KB article text from mobile devices

We are currently on Utah and have a strange issue with KB articles.  When you access our Service Portal from a mobile device and view a KB article, only the images show up (no text) unless you check "Desktop site" in your phone or tablet's settings. ...

Edit Run by and Run Date and Time in PDF

Hi All,When we generate a PDF or export record as PDF, the PDF has "Run by" and "Run Date and Time" in header. Can we rename "Run by" to "User" and "Run Date and Time" to "Timestamp"? if yes, how can we achieve? Thanks!

Format of the numbers of the report exported to PDF

Good day everyone! I have a report that when exported to PDF shows the report numbers in bold, I would like to change the format of those numbers. It's possible?I attach an example of how it is being exported. Thank you.

Daniel142_0-1715023228004.png
Daniel142 by Tera Expert
  • 353 Views
  • 1 replies
  • 0 helpfuls