Hello all, I have configured a form that looks and renders well in the ITIL Backend view. However, 2 of my fields are visible on the landing page on the ESC page. Those fields are not supposed to show until certain selections are made. Again, the UI ...
In agent workspace we are able to create a Request from an Interaction. When a Request is created from that Interaction how do we add the "interaction related records" tab on the request form? Attached is an example with the incident form and the t...
Hello Community, After upgrade , While reviewing the skipped changes happned during upgrade.If we accidently select a wrong resolution say "reviewed and merged" instead of selecting "Reviewed".Is it going to impact anything????Like any server side sc...
I would like to turn all my current users in SNOW to read-only mode in the incident / change / problem / knowledge modules for a select period of time. What is the specific way of doing this without locking up the admin accounts.
Hi, Author is unable to edit a knowledge article with the state Draft. All fields are readonly for that particular author. This is happening for a single knowledge article and other authors are able to edit their respective knowledge articles (KB001...
When requester creates service request from a change request he needs a relation to be established between the two.In change ticket related list the Request no. should be displayed which is created from the change request.
Hi Team, Can someone please help me on the below query.Requirement: As per the below screenshot if the result is failure or success i need to add a message in the catalog item workflow as ‘The user already exists in the AD Group’ (or) ‘The user not f...
Hi All, I have a requirement to send a notification when button is clicked to request approval for change request and the notification should contain the details of the change request in the form of PDF. Thanks in advance!
When we raise RITM from particular catalog item then it directly assigns to assignment group as expected but some of them are not directly assign to assignment group when its created. we need to assign it to particular assignment group manually.
Hi,I have some unexpected behavior with dates. It's probably due to the time zone. checkIfDateIsCHforBRUandLUX: function(){ var inputDate = this.getParameter('sysparm_date'); gs.log('DWPCatalogClientUtils | checkIfDateIsCH | inputDate = ' + inpu...
Hi Team, We are planning to integrate Microsoft Co-pilot with ServiceNow. Could you please help me with the use cases and any related articles/documents to refer. Thank youUttam Sai S
Pending Path Owner Approval from one user, But he is not in company.-No delegated person is available. What can we do
Need to create follow up check box for RITM and Service Request . If we create the checkbox on sc_req then it should sync on sc_ritm table as well and if check box is checked then that is showing that that particular record can be reopen . @harneetsi...
Hi All,I have a query regarding the window where we write our scripting. The main problem is it is not showing the method suggestion when we dot walk through objects. I have tried everything like upgrade my instance, change the browser, Uninstall the...
If I a not giving any condition in When to run section, and directly giving condition in script, it is still creating an incident. I want to put condition if email is not from particular domain, incident should be created . How can i check this cond...
