How to get latest one incident record based on caller in servicenow

[Haceena Shaik]

Hi Team,

I had a business requirement like, How to return list of latest  1 incident record based on caller.

Means, If Abel Tuter is having 8 incidents, I want the latest one incident.

Please help me with the approach.

Thanks in advance!

Regards,

Haseena

[PPPanchal]

Hello @Haceena Shaik 

Below code gives the desired output:

var incident = new GlideRecord('incident');
incident.addQuery('caller_id=62826bf03710200044e0bfc8bcbe5df1');//Caller is Abel Tuter
incident.orderByDesc('sys_created_on');
incident.query();
if(incident.next()){
    gs.print(incident.number);
}

[Haceena Shaik]

Thanks for the quick response.

I want the list of atleast one incident based on all callers. But not based on one caller.

[PPPanchal · Accepted solution]

@Haceena Shaik ,

Please refer below code:

var incidentList = [];
var incident1 = new GlideRecord('incident');
incident1.query();
while(incident1.next()){
    var incident2 = new GlideRecord('incident');
   incident2.addQuery('caller_id',incident1.caller_id);
    incident2.orderByDesc('sys_created_on');
    incident2.query();
    if(incident2.next()){
        incidentList.push(incident2.number.toString());
    }
}
var uniqueIncidentList= new ArrayUtil().unique(incidentList);
gs.print(uniqueIncidentList);

Please let me know this code works for you or not

[Anirudh Pathak]

Hi,

Please try the below code - 

var inc = new GlideAggregate('incident');
inc.groupBy('caller_id');
inc.query();
while(inc.next()) {
  var caller = inc.getValue('caller_id');
  var incidentCaller = new GlideRecord('incident');
  incidentCaller.addQuery('caller_id', caller);
  incidentCaller.orderByDesc('sys_created_on');
  incidentCaller.query();
  if(incidentCaller.next()) {
    gs.print(incidentCaller.number);
 }
}