How to get the reference field on a Business Rule written on the referenced table?

ravindranath2
Tera Contributor

Is there anyway to get the reference field on a Business Rule written on the referenced table?

there is a business rule written on user table- but i want to get the Caller field of incident on User table Business rule.

3 REPLIES 3

Brad Tilton
ServiceNow Employee
ServiceNow Employee

I'M not quite following what you're looking for here. Could you explain your scenario a little more?



I have a Business Rule on 'User' table and we have reference fields referring to user table.



So in Business Rule i want to get the reference fields of other forms (example: Caller field on Incident)



so how to get the Caller field on this business rule?


FIKRI BENBRAHIM
Kilo Guru

I know this is an old question but here is an answer: the business rule you can use the global variable scratchpad to get the current.you_field_from_database, to send it to a client script where you get the scratchpad field and use it in your form.