how to give access only for Incident module

[sry]

Hi All,

                      How can i give a user access to only Incidents(Create,Read,Update) and no permissions for Changes,Problems. and also he should not delete any incidents.

I have tried by creating a new role and a new ACL "Incident* write" but its not giving the permissions for all the fields, still the user is able to see only few fields9assignment_group,summary,description). How to create ACL's to give access only to Incidents instead of giving ITIL role.

Thanks,

Sry

[Reghuram · Accepted solution]

"I   have only one issue, when the user "create new" incident he is not able to view all the fields on incident table".-- If   ACL set correctly and updated the incident query BR..next may be to check is the view . Please check the view.[self service view.. Default ] etc.

[sry]

Hi Reghuram,

                                                Thank you very very much for your valuable information. after your input i did search on VIEWS in wiki and find an interesting business rule called INCIDENT FUNCTIONS. and i updated this business rule with my custom role and it worked perfectly. Given below is the reference URL for wiki link and the snippet of the code where i included my custom role

wiki link: http://wiki.servicenow.com/index.php?title=Restrict_Form_Views_by_Role#gsc.tab=0

where you should add your custom role:

function incidentGetViewName() {

  if (gs.hasRole("itil")   || gs.hasRole("your_custom_role"))

Thank you very much guys for all your help especially Pradeep and Reghuram,

sry

[Pradeep Sharma]

Hi Sry,

My bad. I forgot to mention about the BR(Incident functions) in my previous note.

Glad your issue is resolved now.

Can you please mark our response as correct/helpful and close the thread.

[sry]

hi pradeep, unfortunately i cant see helpful option to check both yours and reghuram's solutions. i can see only correct answer. am i missing anything here,

thanks,

sry

[Pradeep Sharma]

Thanks Sry for the update. Not sure why the button is missing. You can mark any response and close the loop.(I am okay with it )