how to give access only for Incident module

sry · ‎10-13-2015

Hi All,

How can i give a user access to only Incidents(Create,Read,Update) and no permissions for Changes,Problems. and also he should not delete any incidents.

I have tried by creating a new role and a new ACL "Incident* write" but its not giving the permissions for all the fields, still the user is able to see only few fields9assignment_group,summary,description). How to create ACL's to give access only to Incidents instead of giving ITIL role.

Thanks,

Sry

Reghuram · ‎10-14-2015

"I have only one issue, when the user "create new" incident he is not able to view all the fields on incident table".-- If ACL set correctly and updated the incident query BR..next may be to check is the view . Please check the view.[self service view.. Default ] etc.

View solution in original post

sry · ‎10-14-2015

thank you pradeep, both you and reghuram solutions will make a complete solution.

Arun81 · ‎10-05-2018

Hi All,

Couldn't achieve this use-case. I did the following things.

Created a new role custom vendor_itil

Created new ACL's read/write/create on Incident table with "None" for the vendor_itil

Modified the copy of OOB business Incident Query and Incident Functions BR to accommodate the new custom role vendor_itil

But the (vendor_itil) full-fillers are locked down on the editing see below.

Radu Bacila1 · ‎06-25-2019

Hi Jedi,

I don't know if you already found the cause, but I had the same issue. I and found out that because the grayed out fields are referenced to the task table you also need to add the "task table (read/write/etc.) access control" rights to your new role (vendor_itil).

Best Regards,

Radu