How to give access to enduser to view all available catalog items?

Mahesh Kumar2 · ‎05-18-2022

Hi,

I got a requirement from an end user. He is asking for the visibility of all available catalog items in the system. We thought of 2 approaches.

1) Adding user to all user criteria (which impact not available for on catalog items)

2) Create new criteria and add it to all catalog items (time consuming and has to follow for all future catalog items creation)

Is there any better approach to achieve this, through any catalog related roles? Please help.

Ankur Bawiskar · ‎05-18-2022

Hi,

since most of your catalog items have user criteria linked to them

you might have to update all those

OR

better create a new user criteria for this user only and add that user criteria to all your catalog item via script so that it becomes quick

var arr = ['itemSysId1','itemSysId2']; // give your catalog item sysId here
var userCriteriaSysId = ''; // give here the user criteria sysId you will be creating

for(var i in arr){
	var rec = new GlideRecord('sc_cat_item_user_criteria_mtom');
	rec.sc_cat_item = arr[i];
	rec.user_criteria = userCriteriaSysId;
	rec.insert();
}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Community Alums · ‎05-18-2022

Hi Mahesh,

This is the only option which i can recommend.

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

Mahesh Kumar2 · ‎05-18-2022

Hi @suvro , all items have their own criteria for restrictions. This is a requirement for one user, hence can't remove/add criteria.

suvro · ‎05-18-2022

Then the only option is to modify all criterias

Debi Bulin · ‎09-04-2022

Is is true that you need access to ServiceNow or a specific table in ServiceNow to use a catalog item that links to those tables? For example, Application Management Portfolio Business Applications table or Configuration Item table. Thanks