How to hide a catalog from native UI and make it visible only from portal
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‎07-17-2025 04:27 AM
We have a catalog which we need to show only on portal. It should not show on native UI. Do we have any recommended method of doing this?
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‎07-17-2025 04:58 AM
Hi @KiranAddepally1 ,
The most straightforward and maintainable way to hide a catalog from the native UI while allowing it to appear in the Service Portal is to use a Catalog UI Policy with a condition that checks the context (Service Portal vs. native UI), adding UI policy actions. You can configure the accessibility.
May I know for what purpose this is going to be implemented?
Thanks,
Bhimashankar H
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‎07-17-2025 05:04 AM
Why? What's the reason for not showing it in the native UI?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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‎07-17-2025 05:08 AM
yes, we can do that hiding the form. But we are concern about the user experience. Hence looking for any servicenow recommendable way of hiding a catalog itself from native UI. This is a particular
use case which has masked variable. It has some challenges in native Ui.
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‎07-21-2025 08:38 AM
Hey @KiranAddepally1 ,
I hope you saw my reply.
If my answer helps you or resolves your query, please consider marking as 'Helpful'/'Correct'. So future readers with similar questions can find it easily. Your coordination will help community to grow stronger!
Thanks,
Bhimashankar H