How to Hide a variable on the portal? i have a variable on the portal which Iam hiding using a client script but on Portal it is getting retained.

[Saurabh Singh3]

Hi All,

May i please know, How to Hide a variable on the portal i have a variable on the portal which I am hiding using a client script

but on Portal it is getting retained no matter what.

I tried using the UI policy/client script and it doesn't work on portal.

Client script:

function onLoad(){

var url = top.location.href;

if(url.indexOf('/sp') > -1){

// this is sp page and hide the variable

g_form.setDisplay('fiedname', false);

}

}

ui policy:

g_form.setDisplay('fieldname', false);

This will be very helpful if I get a solution to this.

Thanks,

Saurabh

[Saurabh Singh3 · Accepted solution]

Apologies on the delay, I have got this fixed my self had to remove a few check boxes on the Availability tab. and it worked fine for me, removed field from the portal.

[OlaN]

Hi,

If you only want to hide/show a variable in the Service portal, there is no need to script, you could create a Catalog UI policy and a UI policy action to show/hide that variable depending on your selections (other variables).

Just make sure that the UI policy is set to run in portal.

[Saurabh Singh3]

Hi Olan,

I have tried this as well in our instance no matter what it always keeps showing up on the created RITM details section.

[Saurabh Singh3]

Hi Olan,

The script/ui policy works perfectly on the form level but on the portal this field stays back no matter what we do.

Regards,

S

[OlaN]

Okay,

Things to check.

Is the variable marked as mandatory?
Are there other (conflicting) Catalog UI Policies / Catalog Client Scripts?