how to hide sensitive Information on Ticket History

Servicenow_12
Tera Contributor

There could be times where some sensitive data could be inadvertently added to an issue in a text format, on a comment, description, or other forms (Fields, etc). For security reasons and due to this information needs to be removed/ Hidden.
Although the user can remove the text, the information will still be present on the history tab of the issue.
Since the history tab can't be disabled, Kindly help me with a way  to remove data from the history to hide the sensitive information 

1 ACCEPTED SOLUTION

Hi the only way to hide calendar is to remove the role from system property.

Read the below docs

https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/security/task/t_ControlAccessToHistory.html

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0724318

Regards
Harish

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9 REPLIES 9

Harish KM
Kilo Patron
Kilo Patron

Hi cant view the image can you attach ?

Regards
Harish

Servicenow_12
Tera Contributor

PFAfind_real_file.png

Hi By default only admins can view the this history tab. 

If you want to remove certain field follow the below link

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0953508

or modify ACL so that no one sees the record on below table

sys_history_set

Regards
Harish

Hi you can create a ACL on sys_history_set to hide the fields for particular table

Refer below doc

https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/security/reference/r_HistoryList.html

Regards
Harish