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Resolved! Interceptor not working

I don't seem to be able to get the Change Request Models Interceptor to work. Whenever I go to change_request.do if simply loads the form and not the Interceptor page. All of the Answers are set to true. Does anyone know why this might be?I'm aware I...

How to auto-populate Location for Requested Items?

Hey Guys,I am having a tough time figuring out how to accomplish a fairly simple but important step in our setup. Currently we have this function working with other forms that implement a workflow, but I can't seem to figure out how to get it working...

Vlad_Rozic by Kilo Contributor
  • 2425 Views
  • 6 replies
  • 0 helpfuls

New Instance - Where to start, what to do

Hello Community,We are a new customer of ServiceNow and very soon we will be transitioning to ServiceNow from another popular ITSM tool (I think you can guess what it is ).I will be getting some formal training in the first quarter of this year. Howe...

pauladams by Tera Contributor
  • 4451 Views
  • 15 replies
  • 8 helpfuls

Reporting on Parent Groups within Parent Groups

We have set up our assignment groups into tiers and I am having some problems when it comes to reporting. I am setting up dashboards so that Upper Management can see all the tickets that are assigned to their various groups.Our Assignment Group Struc...

amyd by Kilo Explorer
  • 1954 Views
  • 1 replies
  • 0 helpfuls

Import scanned legal contracts into servicenow fields?

Has anyone implemented a way to get, paper contracts and/or scanned images of contracts, into actual discreet fields in ServiceNow without manual input of thousands of contracts?Not referring to attaching the scanned document.This would be two aspect...

paw2 by Tera Expert
  • 2334 Views
  • 1 replies
  • 1 helpfuls

Question on Consumable

Request your help to find a solution to provision consumables in our department.One of our division has stock room of more than 500+ Consumable models. Most of the time, team from the field services need to check out the consumables from this stock m...

Reghuram by Kilo Expert
  • 1589 Views
  • 3 replies
  • 1 helpfuls

How to create new CI from an existing asset

I can't seem to find OOB UI actions for this use case, I can hack it together, but it seems like I'm missing something.An existing database service was retired.   We re-purposed the hardware for another service entirely.   I would like to keep the ol...

abusch by Giga Contributor
  • 2352 Views
  • 9 replies
  • 1 helpfuls

Insert a record when you click on New button.

I have a scenario that I want to insert a record in Incident table when click on the 'New' Button   of the Incident list or 'Create New' of incident.The incident can have only incident number the record must insert as soon as I click and I should not...

Low Risk Change model

How are others creating a Low Risk Change Model (lead times, notifications, approvals required, CAB or no CAB, etc.)?   These are not always Standard Changes, but changes that are deemed low risk from the Risk Assessment.

klpawlenty by Mega Contributor
  • 1643 Views
  • 3 replies
  • 0 helpfuls

Change Risk Assessment

Hi All,we have created two Change Assessment:1. Impact2. Risk.In new state when change is submitted, user clicks on Fill Out Risk Assessment. It shows Impact Assessment questions. User fills out them and submit. He then clicks on Execute Impact Calcu...

punitchourey by Tera Contributor
  • 2084 Views
  • 2 replies
  • 1 helpfuls

Resolved! Reason for SLA breach validation

What is the best method for setting a field like (Reason for SLA breach) as mandatory on an Incident when users try to set State as Resolved when the SLA is breached. I tried adding a UI Policy with the below code but could not get any resultfunction...

vyjayanth by Giga Expert
  • 4078 Views
  • 8 replies
  • 3 helpfuls

When to Survey? When INC "Resolved" or "Closed"?

Problem:I need a little help here from the seasoned ITSM folks. One of my Execs is asking to change Surveys so they are sent out when the INC is RESOLVED instead of the current process which sends only when the INC is CLOSED.I know the correct way to...

Resolved! Where is related list data stored?

Here is the scenario:In Stories, in the Related Links area, I have some related lists: Affected CI's, Change Requests, etc.I can do the usual Edit or New to add records to - lets use Change Request for example.   No problem.I have created a UI action...

danmadzia by Tera Contributor
  • 2544 Views
  • 10 replies
  • 3 helpfuls