during my research i have found:Form fields in docsbut I was thinking to use that orange indicator for a change to the incident form that highlights the fact that a due date is about to pass or has passed. how can I create a new indicator... and what...
a server has generated multiple alerts which has created multiple tickets onto our Service Now Instance. Is there any quick way these tickets can be bulk closed? A suggestion was to delete them as they relate to all the same issue, but I an concerned...
I am using ServiceNow Table API - JAVA to fetch data (GET request). I am following the example provided in the below service now wiki link:URL: http://wiki.servicenow.com/index.php?title=Table_API_Java_Examples#gsc.tab=0I am getting " java.net.Socket...
Guys, I have a script which runs everyday and searches for the user who haven't logged on to the SN for 30 days. Those users are revoked from groups and roles by the script. Now I want to know is there a table where I can see which all groups or role...
Hello,I am trying to create a label over some check boxes on a catalog item. I want it to look like the employee information on the left, where it has a line underneath it. When I put the label over the check boxes, the line goes away and it merges w...
I have setup a stockroom and assigned a manager (and the manager has an email address) I have added an item into the stockroom. Then I have setup a stock rule for the item with a Threshold = 0 and a Restock Option = vendor. I then change the State ...
Please introduce a refresh and auto refresh functionality for the list, or advise on how to work with this in the best way.n remedy we have the option to put a refresh on the list over our cases, which means that we will see when we get a new case, a...
We're having some debate as to the proper use of manual change tasks. So, looking for guidance and perspective. Most of the manual or templated change tasks appear to be related to approvals or predefined/standard actions. Is it a good idea to u...
I know this may seem like ITIL 101 so apologies, but I'm still not clear on types.What is the difference between task and call? I have found the following across the community and they seem to be generally the same thing (see below)?Is there a defi...
Hi guys,Actually what happen is I have written 1 Catalog UI Policy in Cisco Domain because I have to create one catalog item for Cisco company(as catalog item is not domain separatedso it is visible in every domain).But when user is of different doma...
Our company has implemented the asset module of SNOW, and my group now has about 26k items in it.I am running into a problem where the model category field is inconsistent. For example, thousands of Dell Optiplex PCs are called "Desktops", but abou...
I have tried current.setAbortAction(true), but the incident still gets created. gs.log('IA-BACKUP-Group=' + current.assignment_group.getDisplayValue()); if (current.assignment_group == null) { // abort current.setAbortAction(true); }
I apologize in advance if I am misunderstanding the fundamental structures of the product. It has been presented to me that the category = business service, and sub category & ci would be sub items of such throughout the system.We are starting green ...
What is the difference between an Appliance and a Server in accordance to a CI Classification ( CI Class )?
I have an issue where some Change Managers are creating a duplicate Standard Change Form/Record when they create a new Standard Change via the SC Catalog Template.This doesn't happen for all users.He's what we're doing 1. Navigate to [Standard Change...
