How to hide variable on catalog form and request item (RITM)

[Venkat97]

Hello,

I have a requirement to hide one specific variable like (EmpID) on catalog form and request item RITM. But that variable should visible on sctask form

can suggest how to achieve this. 

Thanks

[Gaurav Shirsat · Accepted solution]

Hello 

as per the best practice of servcienow.You can use UI Policy to hide that variable.

Go the Related List of your cactalog item>open UI Policies Tab>New 

Mark  the Check Box to True for catalog item view and RITM View or your choice

Add below data as per your specification and right click on banner and save.

Now you can go related list, in catalog UI Policy action click New

or you can use onLoad Catalog Cclient Script:- Go the Related List of your catalog item> Client Script Tab>New 

g_form.setVisibility("emp_id",false);

Please Mark Correct and Helpful
Thanks and Regards
Gaurav Shirsat

[Venkat97]

Hello Gaurav

Your solution is resolve my issue. Thank you.

[Prasad Pagar]

Hi @Venkat

If you have used client script then I will suggest to use setDisplay instead of setVisible otherwise it will left space blank whenever you hide that variable on RITM

Thank you
Prasad

[Prasad Pagar]

Hi Venkar,

You can have 2 client scripts something like this

1. For Form and RITM

2. For task

Thank you
Prasad