How to insert hyperlinks, HTML code, etc. via Flow Designer?

[davida1]

I'm trying to create a function via Flow Designer such that an incident is generated when something (a group, in this case) expires. Our homegrown group maintenance system expires things after a year, and in spite of numerous (9) notices, group owners/managers still let their groups expire. To mitigate this, we decided to load the expiration date into the Groups table, and have a flow trigger when that date passes. It generates an incident assigned to the expired group, with information on what to do whether they wish to keep it (likely) or not. 

I ran into a snag when I tried inserting into the 'Additional comments' field a hyperlink to the knowledge base article on using the homegrown system. No matter how I enter the URL code, it's partially erased either when I hit 'Enter' or when I click 'Save' on the flow. A URL that looks like:

<a href="https://umd.service-now.com/itsc?id=kb_article&article=KB0011206">

turns into this:

<a href="https://umd.service-now.com/itsc?id

I've tried following tips from "Formatting within Journal fields using HTML & [code]" (https://community.servicenow.com/community?id=community_blog&sys_id=4d9ceae1dbd0dbc01dcaf3231f9619e1). I've got an open incident with HI, but other than direct me to the page above they're still looking into it.

I can put hyperlinks into 'Additional comments' directly, but not via Flow Designer. Anyone had any better luck?

David A
davida@umd.edu

[Pastupe]

Hello,

any news on this topic?

I have the same use case.

Using flow designer, need to send an email, but in email body I'm not able to create dynamic <a> HTML tag as a connection to incident which is a trigger. We do not like to display full URL, but we wish to use HTML capabilities.

We are on Madrid patch 5.

I will be very happy to hear if this progressed or if you implemented workarounds.

/Petr

[itpro72]

My use case was like yours in that I needed to include a link to the record in an email and I found the method I mentioned to OP was a little messier in this use case. This action:

Produced this result:

[itpro72]

I solved it. I copied the action and removed the [code] and [/code] from the script. Those are only necessary if adding to a journal field as indicated in Formatting within Journal fields using HTML & [code]. The email expects html so it isn't escaped by default. Problem solved.

[chrisw_]

Same for me i have the exact same requirement. 

Everything is running but i need to have a hyperlink with a data pill 😞