How to insert hyperlinks, HTML code, etc. via Flow Designer?

[davida1]

I'm trying to create a function via Flow Designer such that an incident is generated when something (a group, in this case) expires. Our homegrown group maintenance system expires things after a year, and in spite of numerous (9) notices, group owners/managers still let their groups expire. To mitigate this, we decided to load the expiration date into the Groups table, and have a flow trigger when that date passes. It generates an incident assigned to the expired group, with information on what to do whether they wish to keep it (likely) or not. 

I ran into a snag when I tried inserting into the 'Additional comments' field a hyperlink to the knowledge base article on using the homegrown system. No matter how I enter the URL code, it's partially erased either when I hit 'Enter' or when I click 'Save' on the flow. A URL that looks like:

<a href="https://umd.service-now.com/itsc?id=kb_article&article=KB0011206">

turns into this:

<a href="https://umd.service-now.com/itsc?id

I've tried following tips from "Formatting within Journal fields using HTML & [code]" (https://community.servicenow.com/community?id=community_blog&sys_id=4d9ceae1dbd0dbc01dcaf3231f9619e1). I've got an open incident with HI, but other than direct me to the page above they're still looking into it.

I can put hyperlinks into 'Additional comments' directly, but not via Flow Designer. Anyone had any better luck?

David A
davida@umd.edu

[davida1]

Here is the code I finally came up with; wrapping HTML in [code] tags was the key:

This is the resulting text:

I hope this is helpful,

David

[Kamal12]

This is not Working anymore. Any idea?

[Kamal12]

Hello David, This will work only when system property glide.ui.security.allow_codetag is enabled. Otherwise it wouldn't work.

[Humayun Ansari]

I had a requirement to send multiple emails with each one has dynamic link to different applications of cmdb_ci_appl table.

The process I followed

1. Lookup Records (Action) Gives multiple records

2. For Each (Flow Logic) Iterate all records one by one

3. Send Email (Action) HTML content 

In html I used hyperlink and added sys_id of configuration items which I received from 'for each' record 

<a href="cmdb_ci_appl.do?sys_id={{fd_transform:17be0093-6eee-4114-8090-5d1ba29f37a2}}">Take me to the Application</a>

{{fd_transform:17be0093-6eee-4114-8090-5d1ba29f37a2}} -> This part you can get from data pill

This line of data pill returns html code like this 

<span class="data_parent_pill" style="display: inline;" contenteditable="false" data-pillvalue="{{fd_transform:17be0093-6eee-4114-8090-5d1ba29f37a2}}"><span class="data_pill  accepts_transform_functions" contenteditable="false" data-pillvalue="{{fd_transform:17be0093-6eee-4114-8090-5d1ba29f37a2}}">5➛Certification Element Record➛Configuration item➛Sys ID<button id="transform_function_facade_17be0093-6eee-4114-8090-5d1ba29f37a2" class="transform_function_facade no_transform_applied"><span class="inline-script-icon"><span style="display: none;">​</span></span></button></span></span>

Take the data-pillvalue which is {{fd_transform:17be0093-6eee-4114-8090-5d1ba29f37a2}} and put it in the hyper link

[Flemming Skytte]

Thanks, this solved my problem generating a link to a serviceportal knowledge article. 🙂